Senior Knowledge Manager: AI-Driven, Self-Service Content

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Strategic Operational Solutions, Inc (STOPSO) seeks a Senior Knowledge Management Technician to lead development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations. The role may be filled onsite at a Government facility or at a contractor-provided facility.

Responsibilities include developing and maintaining enterprise knowledge articles, performing knowledge quality reviews, supporting AI-enabled KM

Qualifications

• Five years of knowledge management experience is required.
• Experience with ServiceNow Knowledge Management is required.

Responsibilities

• Develop and maintain enterprise knowledge articles.
• Perform knowledge quality reviews.
• Support AI-enabled knowledge management initiatives.
• Conduct knowledge audits and lifecycle reviews.
• Coordinate with service owners and technical teams.
• Drive self-service content improvements.

Skills

Knowledge management

ServiceNow KM

Job description

Strategic Operational Solutions, Inc (STOPSO) seeks a Senior Knowledge Management Technician to lead development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations. The role may be filled onsite at a Government facility or at a contractor-provided facility.

Responsibilities include developing and maintaining enterprise knowledge articles, performing knowledge quality reviews, supporting AI-enabled KM