Senior Knowledge Management Specialist

STOPSO; Ashburn (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

STOPSO in Ashburn, Virginia, seeks a Senior Knowledge Management Technician to lead development and governance of knowledge assets for Service Desk, APR, UCC, and self-service operations. This on-site role supports USPTO knowledge initiatives within government and contractor facilities.

You will build enterprise knowledge articles, conduct audits, and drive AI-enabled knowledge management, collaborating with service owners and technical teams to improve self-service content.

Qualifications

• Five years of knowledge management experience required.
• Experience with ServiceNow Knowledge Management required.

Responsibilities

• Develop and maintain enterprise knowledge articles.
• Perform knowledge quality reviews.
• Support AI-enabled knowledge management initiatives.
• Conduct knowledge audits and lifecycle reviews.
• Coordinate with service owners and technical teams.
• Drive self-service content improvements.

Skills

Knowledge management experience

ServiceNow Knowledge Management

Job description

Brief Overview Of Position

Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Knowledge Management Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities

The Senior Knowledge Management Technician leads development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations.

Additionally, In This Position You Will

• Develop and maintain enterprise knowledge articles.
• Perform knowledge quality reviews.
• Support AI-enabled knowledge management initiatives.
• Conduct knowledge audits and lifecycle reviews.
• Coordinate with service owners and technical teams.
• Drive self-service content improvements.

Qualifications

• Five (5) years of knowledge management experience.
• Experience with ServiceNow Knowledge Management.

Salary: $65000.00 - $70000.00 per year