Senior Knowledge Manager — KCS & AI‑Driven Self‑Service

Everpure; Santa Clara (CA); On-site; USD 107,000 - 230,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure is seeking a Senior Knowledge Manager to lead enterprise knowledge strategy and governance within the Global Customer Experience PEAK team. You will champion Knowledge-Centered Service (KCS) principles and deliver end-to-end self-service experiences, content governance, and digital platform optimizations.

You will collaborate with Knowledge Architects, technical writers, support engineers, and executives to elevate content quality, discovery, and customer satisfaction.

Qualifications

• 8+ years of PM/Knowledge Management or related roles.
• 10+ years leading complex projects and cross-functional programs.
• Strong KCS knowledge and organizational change experience.
• Proficiency with content governance, information architectures, and taxonomies.
• Experience turning technical content into AI-ready assets.

Responsibilities

• Lead enterprise knowledge strategy and governance across platforms.
• Drive KCS adoption with change management, training, and enablement.
• Oversee platform migrations, AI-powered discovery, and integrations.
• Define KPIs, monitor self-service quality, and improve publishing workflows.

Skills

Knowledge Management

KCS

Content Governance

Document Formatting

HTML/DITA/XML

Project Management

Tools

WYSIWYG

HTML

DITA

XML

Job description

Everpure is seeking a Senior Knowledge Manager to lead enterprise knowledge strategy and governance within the Global Customer Experience PEAK team. You will champion Knowledge-Centered Service (KCS) principles and deliver end-to-end self-service experiences, content governance, and digital platform optimizations.

You will collaborate with Knowledge Architects, technical writers, support engineers, and executives to elevate content quality, discovery, and customer satisfaction.