Senior Knowledge Management Specialist

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Strategic Operational Solutions, Inc (STOPSO) seeks a Senior Knowledge Management Technician to lead development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations. The role may be filled onsite at a Government facility or at a contractor-provided facility.

Responsibilities include developing and maintaining enterprise knowledge articles, performing knowledge quality reviews, supporting AI-enabled KM

Qualifications

• Five years of knowledge management experience is required.
• Experience with ServiceNow Knowledge Management is required.

Responsibilities

• Develop and maintain enterprise knowledge articles.
• Perform knowledge quality reviews.
• Support AI-enabled knowledge management initiatives.
• Conduct knowledge audits and lifecycle reviews.
• Coordinate with service owners and technical teams.
• Drive self-service content improvements.

Skills

Knowledge management

ServiceNow KM

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Knowledge Management Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The Senior Knowledge Management Technician leads development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations.

Additionally, in this position you will:

• Develop and maintain enterprise knowledge articles.
• Perform knowledge quality reviews.
• Support AI-enabled knowledge management initiatives.
• Conduct knowledge audits and lifecycle reviews.
• Coordinate with service owners and technical teams.
• Drive self-service content improvements.

Qualifications:

• Five (5) years of knowledge management experience.
• Experience with ServiceNow Knowledge Management.