AI-Enhanced Knowledge Management Specialist

Guardian Life Insurance Company; Bethlehem (Northampton County); On-site; USD 59,000 - 89,000; Full time

Job summary

Guardian Life Insurance Company in the United States is seeking a Knowledge Management and Technical Communication Specialist to create, maintain, and optimize SOPs, knowledge articles, procedures, and learning assets for FPRS operations.

The role blends technical writing, knowledge management, AI enablement, and targeted training, translating complex regulatory information into clear content, applying standards, and supporting AI-driven knowledge retrieval and continuous improvement across the

Qualifications

• Bachelor's degree preferred or equivalent professional experience in Technical Writing, Communications, Business, Education, Knowledge Management, Information Science, Organizational Effectiveness, or a related field.
• 3+ years of experience in technical writing, process documentation, knowledge management, business analysis, instructional design, or related discipline.
• Exceptional written communication skills with the ability to simplify complex information.
• Experience documenting business processes, procedures, workflows, or operational requirements.
• Strong stakeholder management and collaboration skills.
• Ability to independently manage multiple projects and competing priorities.
• Strong analytical skills and attention to detail.
• Proficiency with Microsoft 365 applications i.e. Microsoft Copilot, ChatGPT Enterprise, or similar generative AI tools to improve productivity or knowledge workflows, SharePoint, Teams, and document management platforms.

Responsibilities

• Create, maintain, and optimize SOPs, knowledge articles, procedures, and learning assets.
• Translate complex operational, regulatory, and technical information into clear, user-focused content.
• Apply documentation standards to promote consistency, usability, and operational effectiveness.
• Design knowledge assets that support self-service and AI-powered knowledge retrieval.
• Assist with disseminating organizational communications and updates.
• Develop organized, scalable knowledge repositories and governance practices.
• Monitor content usage and feedback to identify improvements.
• Align documentation with changes to products, systems, policies, and procedures.

Skills

Technical writing

Knowledge management

Stakeholder management

Project management

Analytical skills

Attention to detail

Cross-functional collaboration

AI tools proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Copilot

ChatGPT Enterprise

SharePoint

Teams

Job description

Guardian Life Insurance Company in the United States is seeking a Knowledge Management and Technical Communication Specialist to create, maintain, and optimize SOPs, knowledge articles, procedures, and learning assets for FPRS operations.

The role blends technical writing, knowledge management, AI enablement, and targeted training, translating complex regulatory information into clear content, applying standards, and supporting AI-driven knowledge retrieval and continuous improvement across the