Senior Knowledge Management Leader – Global Enterprise KM

CACI; Reston (VA); On-site; USD 110,000 - 242,000; Full time

Job summary

CACI is seeking a Knowledge Management Specialist for the GMOS contract supporting the Department of State. You will provide leadership for KM programs, governance, and self-service content across a global IT environment, aligning with ITIL and enterprise standards.

The role emphasizes knowledge lifecycle management, documentation strategy, and training to improve user autonomy, with responsibilities across KM repositories, SOPs, KBAs, and enterprise tools, while collaborating with stakeholders

Qualifications

• BA/BS + 13 years of relevant experience; equivalencies considered.
• Active Secret clearance.
• Extensive experience developing and leading enterprise Knowledge Management programs, strategies, governance frameworks, and processes within complex IT environments.
• Experience managing the knowledge lifecycle including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content.
• Experience developing and governing KBAs, SOPs, technical documentation, and self-service content using established standards and templates.
• Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations.
• Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms.
• Demonstrated experience developing self-service and user enablement strategies to improve knowledge accessibility and reduce support demand.
• Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities.
• Strong stakeholder engagement and communication skills to drive knowledge-sharing and collaboration across teams.

Responsibilities

• Provides technical/management leadership for KMP development across global enterprise.
• Establishes enterprise KBA development strategy and coordinates updates with stakeholders.
• Aligns SOP development strategy with ITIL and Department standards.
• Directs technical documentation strategy maintaining architecture and data flow documentation.
• Establishes training and user enablement strategy to improve user autonomy.
• Directs KM repository management ensuring compliance with federal requirements and integration with operational tools.
• Establishes website management strategy for collaboration and content management.
• Provides leadership on major assignments, setting goals and managing staffing and finances.

Skills

Knowledge Management

ITIL

Stakeholder engagement

Documentation

Self-service content

KM metrics

Education

Bachelor's degree + 13+ years

Tools

ServiceNow Knowledge Management

SharePoint

Content management systems

ITSM platforms

Job description

CACI is seeking a Knowledge Management Specialist for the GMOS contract supporting the Department of State. You will provide leadership for KM programs, governance, and self-service content across a global IT environment, aligning with ITIL and enterprise standards.

The role emphasizes knowledge lifecycle management, documentation strategy, and training to improve user autonomy, with responsibilities across KM repositories, SOPs, KBAs, and enterprise tools, while collaborating with stakeholders