Knowledge Management Specialist

CACI International Inc.; Reston (VA); On-site; USD 110,000 - 242,000; Full time

Job summary

CACI International Inc. is seeking a Knowledge Management Specialist for the GMOS contract supporting the Department of State. The role focuses on leading KM programs, governance, and self-service initiatives across a global enterprise.

You will guide a high-performing team, align KM with ITIL practices, and drive content strategy, knowledge lifecycle management, and documentation across enterprise systems.

Qualifications

• BA/BS plus 13+ years of relevant experience or equivalent
• Active Secret clearance
• Extensive experience leading enterprise KM programs and governance
• Experience managing knowledge lifecycle and KM content
• Experience developing KBAs, SOPs, tech docs, self-service content
• Experience implementing ITIL-aligned KM and integrating KM with ITSM
• Experience managing KM repositories and collaboration platforms
• Experience creating self-service and user enablement strategies
• Experience defining KM metrics and governance for adoption and improvement
• Strong stakeholder engagement and cross-functional collaboration

Responsibilities

• Provides technical/management leadership for KM development across global enterprise
• Establishes enterprise KM strategy and conducts stakeholder reviews
• Sets SOP development aligning with ITIL and standards
• Directs technical documentation strategy and enterprise architecture data flow
• Leads training/user enablement to improve autonomy
• Oversees KM repositories ensuring compliance and integration with tools
• Manages website/content management and records processes
• Leads major assignments with responsibility for budget, staffing and methods

Skills

KM governance

Stakeholder management

ITIL KM

Knowledge lifecycle

Self-service content

Content management

Documentation

Education

BA/BS in a related field

Tools

ServiceNow Knowledge

SharePoint

ITSM platforms

Job description

Job Title: Knowledge Management Specialist

Job Category: Consulting

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Provides technical/management leadership for KMP development across global enterprise
• Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates
• Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards
• Directs technical documentation strategy maintaining enterprise architecture and data flow documentation
• Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy
• Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools
• Establishes website management strategy ensuring collaboration, content management, records management, and business process management
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

Qualifications:

• Required –
• BA/BS + 13 years of relevant experience; equivalencies considered
• Active Secret clearance
• Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments
• Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content
• Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates
• Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations
• Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms
• Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy
• Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities
• Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams

Desired –

• Prior experience supporting federal agencies, especially the Department of State
• Experience supporting large-scale, geographically dispersed or global enterprise IT environments
• Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms
• Familiarity with Federal records management, information governance, and documentation requirements
• ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$109,800 - $241,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.