Senior Knowledge Management Analyst (Remote) – Content Governance

Thompson Coburn Llp; Mascoutah (IL); Remote; USD 80,000 - 87,000; Full time

Job summary

Maximus is seeking a Sr Analyst - Knowledge Management for a fully remote role. The candidate will translate policies into clear knowledge articles and govern content across FEHB/PSHB programs. You will work with Operations, Training, and Quality to identify gaps and keep content current while protecting PII/PHI.

The role requires a Bachelor's degree with 5+ years experience in knowledge management or related fields, and experience with SharePoint and content governance. U.S.

Qualifications

• Bachelor's degree with 5+ years of experience.
• Advanced degree or professional designation preferred.
• Develops solutions to a variety of complex problems.
• Work requires considerable judgment and initiative.
• Experience in knowledge management or content management in a contact center or customer service.
• Experience with governance practices, including lifecycle management and approval workflows.
• Experience identifying knowledge gaps and improving resources.
• Experience with SharePoint or comparable platforms.
• Experience supporting federal government programs or highly regulated environments.
• Knowledge of FEHB, PSHB, benefits administration, or related health benefits programs.
• Familiarity with handling PII, PHI, and other sensitive information.
• Experience partnering with Operations, Training, Quality, Technology, and stakeholders.

Responsibilities

• Build and maintain knowledge base in SharePoint.
• Develop document management processes and procedures.
• Identify gaps and quickly resolve inaccuracies.
• Collaborate with internal teams for accurate documentation.
• Create ownership structures to sustain knowledge management.
• Encourage stakeholder contributions to improve the knowledge base.
• Design and implement workflows to manage documentation processes.
• Establish standard templates for documentation across teams.
• Collaborate with Implementation Team to evolve the Knowledge Base.
• Create best-practice guidelines for writing and Microsoft style.
• Create training material to support knowledge management.
• Improve search by refining taxonomy and labels.

Skills

Knowledge management

Content management

Governance

Version control

Cross-functional collaboration

Federal government experience

Education

Bachelor's degree

Advanced degree or professional designation preferred

Tools

SharePoint

Job description

Maximus is seeking a Sr Analyst - Knowledge Management for a fully remote role. The candidate will translate policies into clear knowledge articles and govern content across FEHB/PSHB programs. You will work with Operations, Training, and Quality to identify gaps and keep content current while protecting PII/PHI.

The role requires a Bachelor's degree with 5+ years experience in knowledge management or related fields, and experience with SharePoint and content governance. U.S.