Senior Knowledge Analyst: KM & UX Specialist (Secret)

CACI International Inc; Oklahoma City (OK); On-site; USD 55,000 - 116,000; Full time

Job summary

CAC I International Inc. seeks an experienced Senior Knowledge Analyst to drive knowledge management and user‑centered content development across DoD support contracts.

You will coordinate with Knowledge Managers to plan, execute, and improve KM initiatives that enhance content accuracy, usability, and discoverability across delivery channels. The role requires clear communication, strong writing, and the ability to operate in dynamic, fast‑paced environments with client managers and system

Qualifications

• Capable of obtaining and maintaining a DoD Secret Clearance.
• Proficiency with Microsoft Office tools and experience with ITSM or KM platforms such as ServiceNow, Confluence, or similar tools.
• Familiarity with knowledge methodologies such as KCS and foundational UX principles.
• Strong analytical thinking and commitment to high quality content and continuous improvement.
• Experience using AP writing format and AP Stylebook.
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

Responsibilities

• Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.
• Contribute to the full lifecycle of knowledge content — including intake, development, review, publication, and iterative enhancement — ensuring quality and alignment with established KM standards.
• Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using KM and UX best practices such as KCS, structured metadata, and content design principles.
• Collaborate with Subject Matter Experts and operational teams to gather requirements, validate accuracy, and transform complex technical information into clear, user‑friendly content.
• Maintain and refine documentation templates, style guides, governance processes, and content standards that ensure consistency and long‑term sustainability.

Skills

Knowledge management

User experience

AP writing format

AP Stylebook

Analytical thinking

Communication

Education

Bachelor's degree in applicable field

Tools

ServiceNow

Confluence

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

Job description

CAC I International Inc. seeks an experienced Senior Knowledge Analyst to drive knowledge management and user‑centered content development across DoD support contracts.

You will coordinate with Knowledge Managers to plan, execute, and improve KM initiatives that enhance content accuracy, usability, and discoverability across delivery channels. The role requires clear communication, strong writing, and the ability to operate in dynamic, fast‑paced environments with client managers and system