Senior Knowledge Analyst - Remote, Gov't Knowledge Mgmt

Maximus; Lansing (MI); Remote; USD 80,000 - 87,000; Full time

Job summary

Maximus is seeking a Sr. Knowledge Analyst to translate OPM policies into clear, user-friendly knowledge articles and training materials for FEHB/PSHB enrollees. The role ensures content remains current, compliant, and governed with version control and change management.

The position collaborates with Operations, Training, Quality, and other stakeholders to identify gaps and improve resources, while protecting PII/PHI and adhering to program requirements. This is a fully remote U.S. position.

Qualifications

• Bachelor's degree with 5+ years of related experience.
• Advanced degree or professional designation preferred.
• Experience in knowledge or content management within a contact center or similar environment.
• Experience with governance practices, version control, and content lifecycle management.
• Experience with SharePoint or comparable platforms.
• Knowledge of FEHB/PSHB benefits administration is a plus.
• Ability to handle PII/PHI and adhere to security requirements.
• Ability to collaborate with cross-functional teams and implement policy or process changes.

Responsibilities

• Build and maintain a knowledge base in SharePoint.
• Create and enforce document management processes and templates.
• Identify knowledge gaps and keep content current.
• Collaborate with Operations, Training, Quality, and other teams.
• Develop training materials and improve search and taxonomy.
• Support knowledge governance and change management.

Skills

Knowledge management

Content management

SharePoint

Communication

Education

Bachelor's degree

Advanced degree

Tools

SharePoint

Job description

Maximus is seeking a Sr. Knowledge Analyst to translate OPM policies into clear, user-friendly knowledge articles and training materials for FEHB/PSHB enrollees. The role ensures content remains current, compliant, and governed with version control and change management.

The position collaborates with Operations, Training, Quality, and other stakeholders to identify gaps and improve resources, while protecting PII/PHI and adhering to program requirements. This is a fully remote U.S. position.