Senior Knowledge Architect — Remote (Govt Programs)

Maximus; Olympia (WA); Remote; USD 80,000 - 87,000; Full time

Job summary

Maximus is seeking a Sr. Knowledge Analyst to translate OPM FEHB/PSHB policies into clear knowledge articles, scripts, and job aids for Customer Service Representatives. The role emphasizes governance, version control, and compliance while supporting cross-functional program stakeholders.

The position is fully remote for U.S. citizens, with equipment provided and a requirement to pass a federal background check. Remote access must meet specified connectivity standards.

Qualifications

• Bachelor's degree required with 5+ years of experience.
• Advanced degree or professional designation preferred.

Responsibilities

• Build and maintain knowledge base in SharePoint.
• Create templates and processes for knowledge documentation.
• Govern content lifecycle and version control across teams.
• Collaborate with Operations, Training, Quality, and stakeholders to improve resources.
• Develop training materials to support Knowledge Management.

Skills

Knowledge management

Content governance

Documentation/writing

Policy interpretation

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree preferred

Tools

SharePoint

MS Office

Job description

Maximus is seeking a Sr. Knowledge Analyst to translate OPM FEHB/PSHB policies into clear knowledge articles, scripts, and job aids for Customer Service Representatives. The role emphasizes governance, version control, and compliance while supporting cross-functional program stakeholders.

The position is fully remote for U.S. citizens, with equipment provided and a requirement to pass a federal background check. Remote access must meet specified connectivity standards.