Strategic 3PL Growth & Account Manager

Forward Air Corporation; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Forward Air Corporation is seeking an Account Manager - Third-Party Logistics (3PL) to manage, retain, and grow strategic customer relationships in a fast-paced logistics environment. You will be the primary contact for assigned accounts, aligning transportation solutions with customer objectives and leading quarterly business reviews.

The role requires data-driven decision making, collaboration with internal teams, and travel for key meetings.

Qualifications

• Undergraduate degree in Business, Supply Chain, Logistics, or related field.
• 3+ years' experience in logistics, transportation, 3PL, or a related customer-facing role.
• Strong relationship management, analytical, communication, negotiation, and problem-solving abilities.

Responsibilities

• Manage a portfolio of strategic customer accounts.
• Serve as the primary point of contact for assigned accounts, building and maintaining relationships with customer stakeholders across operational, commercial, and leadership levels.
• Understand customer supply chain strategies and align solutions to support those initiatives.
• Position the Company as a preferred transportation provider within partner logistics networks.
• Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks to identify opportunities and actions.
• Identify growth opportunities, share-of-wallet expansion, and additional transportation solutions within existing accounts.
• Establish and maintain customer-specific performance metrics and reporting to identify root causes and drive improvement.
• Create, prepare, and lead QBRs and executive reviews, presenting performance and growth opportunities.
• Act as a customer advocate, aligning resources to support commitments and business objectives.
• Drive retention, expansion, and profitability by developing strategic account plans and supporting renewals.
• Maintain account plans, activity, opportunities, and pipeline in Salesforce and other systems.
• Partner with Operations, Customer Service, Pricing, and Sales to improve performance and retention.
• Monitor market trends and customer needs to identify growth opportunities.
• Support onboarding, implementation activities, and service launches.
• Manage escalations and service challenges through cross-functional collaboration.
• Maintain CRM documentation and customer records.
• All other duties as assigned.

Skills

Relationship management

Analytical skills

Communication skills

Negotiation skills

Problem-solving skills

Education

Bachelor's degree in Business, Supply Chain, Logistics

Tools

Salesforce

Microsoft Office 365

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking an Account Manager - Third-Party Logistics (3PL) to manage, retain, and grow strategic customer relationships in a fast-paced logistics environment. You will be the primary contact for assigned accounts, aligning transportation solutions with customer objectives and leading quarterly business reviews.

The role requires data-driven decision making, collaboration with internal teams, and travel for key meetings.