Senior Key Account Manager, Packaging & Label Solutions

MCC; West Virginia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Job summary

MCC, a global leader in premium printed label solutions, seeks an experienced Key Account Manager. You will lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams, building strong multi-level relationships to drive growth and protect market share.

You will own the account plan, coordinate with pricing, operations, and supply chain, and manage forecasts and CRM records. This role mixes office-based and home-office work with 25% travel.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in account management or sales in labels/packaging/CPG.
• Experience managing large multi-stakeholder accounts across teams.
• Strong pricing, quoting, forecasting and negotiation skills.
• Excellent writing and communication; handle sensitive conversations.
• Proficient with Microsoft 365 and Salesforce; comfortable with AI in workflow.
• Knowledge of beverage packaging or label print is a plus.
• Willingness to travel 25%.

Responsibilities

• Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams.
• Build deep, multi-level relationships with decision-makers to identify growth targets and protect share.
• Manage customer expectations and communicate timing and capacity; escalate issues early.
• Run point on quality issues, trials, and escalations with internal teams.
• Serve as the voice of the customer inside MCC and represent MCC in reviews.
• Own and execute the account plan aligning customer and MCC priorities.
• Forecast and track account metrics; prepare status reports for leadership.
• Maintain CRM records: price lists, POs, forecasts, trial reports, specs.
• Collaborate with pricing, operations, and supply chain on capacity modeling.

Skills

Communication

Sales acumen

Negotiation

Forecasting

Writing skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Salesforce

AI in workflow

Job description

MCC, a global leader in premium printed label solutions, seeks an experienced Key Account Manager. You will lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams, building strong multi-level relationships to drive growth and protect market share.

You will own the account plan, coordinate with pricing, operations, and supply chain, and manage forecasts and CRM records. This role mixes office-based and home-office work with 25% travel.