Account Manager - Printing & Packaging

MCC; West Virginia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Job summary

MCC, a global leader in premium printed label solutions, seeks an experienced Key Account Manager. You will lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams, building strong multi-level relationships to drive growth and protect market share.

You will own the account plan, coordinate with pricing, operations, and supply chain, and manage forecasts and CRM records. This role mixes office-based and home-office work with 25% travel.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in account management or sales in labels/packaging/CPG.
• Experience managing large multi-stakeholder accounts across teams.
• Strong pricing, quoting, forecasting and negotiation skills.
• Excellent writing and communication; handle sensitive conversations.
• Proficient with Microsoft 365 and Salesforce; comfortable with AI in workflow.
• Knowledge of beverage packaging or label print is a plus.
• Willingness to travel 25%.

Responsibilities

• Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams.
• Build deep, multi-level relationships with decision-makers to identify growth targets and protect share.
• Manage customer expectations and communicate timing and capacity; escalate issues early.
• Run point on quality issues, trials, and escalations with internal teams.
• Serve as the voice of the customer inside MCC and represent MCC in reviews.
• Own and execute the account plan aligning customer and MCC priorities.
• Forecast and track account metrics; prepare status reports for leadership.
• Maintain CRM records: price lists, POs, forecasts, trial reports, specs.
• Collaborate with pricing, operations, and supply chain on capacity modeling.

Skills

Communication

Sales acumen

Negotiation

Forecasting

Writing skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Salesforce

AI in workflow

Job description

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

Why work at MCC:

• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

The Key Account Manager works to improve MCC Label’s market position and achieve financial growth.This position is the lead day-to-day customer contact and continuously defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. The Key Account Manager focuses on three main areas: Client Retention, Account Planning, and Account Administration. This role is highly collaborative as it requires interaction with mid-and-senior management, marketing, and technical staff.

Account Manager

Client Retention

• Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams
• Build deep, multi-level relationships with decision-makers and influencers to identify growth targets and protect share
• Manage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolution
• Run point on quality issues, trials, and escalations, pulling in the right internal teams to thoroughly solve
• Serve as the voice of the customer inside MCC, and represent MCC in customer touchpoints and quarterly business reviews

Account Planning

• Own and execute the account plan, bringing customer and MCC priorities into alignment
• Manage revenue and growth targets and continuously seek out efficiency opportunities to improve profitability
• Work with pricing, operations, and supply chain to model capacity, substrate supply, and multi-plant allocation
• Keep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewals
• Grow the account through new and incremental volume, seeking out opportunities to sell in MCC-innovation and earn share from competitors
• Track substrate and inventory positions, and monitor market and competitor activity that affects the account

Administrative

• Drive open action items, project milestones, and onboarding checklists to completion
• Keep account records and CRM current: price lists, POs, forecasts, trial reports, specs
• Manage aged-inventory review and drawdown against monthly targets
• Forecast and track account metrics; prepare account status reports for leadership
• Write clean customer-facing recaps and internal reports
• Partner with customer service and scheduling on open-order reports and prioritization

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in account management or sales, ideally in labels, packaging, print, or CPG manufacturing
• Track record managing large, multi-stakeholder accounts across sales, operations, quality, and supply chain
• Solid commercial footing with pricing, quoting, forecasting, and negotiation
• Strong writer and communicator, comfortable handling sensitive customer conversations
• Microsoft 365, Salesforce, and savvy incorporating A.I. into workflow
• Beverage packaging or label print knowledge (roll-fed, PS, shrink sleeve, cut & stack) a strong plus
• Able to travel for customer visits, plant tours, trials, and business reviews (25%)

This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.