Senior Key Account Manager — Industrial & Energy Solutions

Georgia Power Company; Trenton (GA); On-site; USD 90,000 - 115,000; Full time

Job summary

Georgia Power is seeking a Key Account Manager II to deliver industry-leading customer service and manage a portfolio of large Industrial and Commercial customers, including flooring sector focus. You will cultivate broad internal partnerships and coordinate multi-product energy solutions with senior leaders.

You will build trusted relationships with decision makers, leverage CRM tools, and support regional strategies while navigating complex contracts and rate options.

Qualifications

• Minimum of two years of experience providing exceptional customer service and support with large Industrial and/or Commercial customers.
• Four-year degree (Engineering, Business, or other technical degree preferred) or comparable work experience required.
• Certified Energy Manager®, Certified Energy Auditor®, or other relevant energy industry certification preferred.
• Proven history of working well with internal partners.
• Familiar with CRM tools such as Oracle Sales Cloud, Salesforce, HubSpot, or other leading CRM tool.

Responsibilities

• Provide industry leading customer support and service through exceptional communication that drive top quartile NPS results.
• Become the customer’s Energy Expert - build and maintain strong working relationships with decision makers for assigned customer portfolio.
• Work with cross-functional partners such as: Distribution, Transmission, Pricing & Rates, Solutions, Economic Development, Region Leadership, Customer Choice, etc.
• Directly partner with the Solutions organization to maximize growth and the delivery of solutions across all Southern Company products and services.

Skills

Relationship Building

Customer Focus

Digital Engagement

Solution Selling

Technical and Analytical

Education

Bachelor's degree

Tools

Oracle Sales Cloud

Salesforce

HubSpot

Job description

Georgia Power is seeking a Key Account Manager II to deliver industry-leading customer service and manage a portfolio of large Industrial and Commercial customers, including flooring sector focus. You will cultivate broad internal partnerships and coordinate multi-product energy solutions with senior leaders.

You will build trusted relationships with decision makers, leverage CRM tools, and support regional strategies while navigating complex contracts and rate options.