Senior Key Account Manager - Energy Solutions

AbilityLinks; Dalton (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Georgia Power, a subsidiary of Southern Company, seeks a Key Account Manager II to manage large industrial/commercial customers in Georgia. The role emphasizes exceptional service, proactive account management, and collaboration with internal partners to deliver multi-product solutions.

You will support the flooring segment and provide segment knowledge to the statewide team, leveraging CRM tools and building strong relationships with senior leaders. Occasional travel may be required.

Qualifications

• Minimum of two years of experience providing exceptional customer service and support with large Industrial and/or Commercial customers (Flooring Industry experience is a plus).
• Four-year degree (Engineering, Business, or other technical degree preferred) or comparable work experience required.
• Certified Energy Manager®, Certified Energy Auditor®, or other relevant technical/energy industry certification(s) preferred.
• Proven history of working well with internal partners.
• Familiar with CRM tools such as Oracle Sales Cloud, SalesForce, Hubspot, or other leading CRM tool.

Responsibilities

• Provide industry leading customer support and service through exceptional communication, both internally and externally, that drive top quartile NPS results.
• Become the customer’s Energy Expert - build and maintain strong working relationships with decision makers for assigned customer portfolio.
• Work and communicate with all key cross-functional partners such as: Distribution, Transmission, Pricing & Rates, Solutions, Economic Development, Region Leadership, Customer Choice, etc.
• Directly partner with the Solutions organization to maximize growth and the seamless delivery of solutions across all Southern Company products and services to assigned customers in order to grow the market, revenues, and profitability.

Skills

Relationship Building

Customer Focus

Digital Engagement

Solution Selling

Technical and Analytical

Education

Bachelor's degree

Certified Energy Manager® / Certified Energy Auditor®

Tools

Oracle Sales Cloud

SalesForce

HubSpot

Job description

Georgia Power, a subsidiary of Southern Company, seeks a Key Account Manager II to manage large industrial/commercial customers in Georgia. The role emphasizes exceptional service, proactive account management, and collaboration with internal partners to deliver multi-product solutions.

You will support the flooring segment and provide segment knowledge to the statewide team, leveraging CRM tools and building strong relationships with senior leaders. Occasional travel may be required.