Senior Key Account Manager

Apex Logistics International; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Apex Logistics International is seeking a Senior Key Account Manager to lead a major global semiconductor customer within our air freight operations. You will own the strategic relationship, drive performance, and coordinate across procurement, supply chain, and executive teams to meet critical timelines.

The role focuses on time-critical, high-value shipments with stringent handling and visibility requirements, requiring deep knowledge of semiconductor logistics and international air freight

Qualifications

• 8+ years in freight forwarding, logistics, or related field.
• Experience managing large global key accounts in an international freight forwarding setting.
• Strong air freight experience with semiconductor/high-tech customers.
• Proven ability to manage complex global relationships across multiple locations.
• Experience with RFQs, pricing, and contract negotiations.

Responsibilities

• Own the overall relationship with a strategic global semiconductor customer and serve as senior escalation point.
• Develop and execute a global account strategy aligned with customer objectives and supply-chain requirements.
• Lead cross-functional teams across countries and time zones to ensure service levels and performance.
• Monitor KPIs, drive continuous improvement, and optimize routing, capacity, and costs.
• Collaborate on pricing, tenders, and annual business reviews to grow air freight volumes.

Skills

Key account management

Air freight logistics

Supply chain management

Customer relationship management

Data analysis

Job description

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.

SUMMARY:

We are seeking an experienced Senior Key Account Manager to manage and strategically develop a major global semiconductor customer within our international freight forwarding organization.

This is a high-profile, customer-facing role responsible for the overall commercial relationship, operational performance, and strategic growth of a large global semiconductor account. The role will focus exclusively on air freight logistics and requires a strong understanding of the unique requirements of the semiconductor industry, including time-critical shipments, high-value products, stringent handling requirements, supply-chain visibility, and global coordination.

DUTIES AND RESPONSIBILITIES

Global Account Management

• Own the overall relationship with a strategic global semiconductor customer and serve as the senior escalation point for the account.
• Develop and maintain strong relationships with key stakeholders across procurement, supply chain, logistics, operations, and executive management.
• Develop and execute a global account strategy aligned with the customer's business objectives and supply-chain requirements.
• Establish regular business reviews, performance meetings, executive reviews, and strategic planning sessions.
• Understand the customer's manufacturing footprint, supply-chain structure, production cycles, critical lanes, and evolving logistics requirements.
• Identify opportunities to expand the relationship and increase share of wallet across global air freight activity.
• Provide strategic oversight of time-critical global air freight movements supporting semiconductor manufacturing and supply chains.
• Ensure transportation solutions meet the customer's requirements for speed, reliability, security, temperature/environmental controls where applicable, and shipment visibility.
• Develop a strong understanding of semiconductor logistics, including the handling of high-value, sensitive, fragile, and production-critical cargo.
• Coordinate solutions for urgent, expedited, and recovery shipments when supply-chain disruptions occur.
• Work with global air freight teams to optimize routing, capacity, transit times, service levels, and contingency solutions.
• Ensure compliance with customer-specific SOPs, security requirements, packaging/handling procedures, and quality standards.

Operational Performance

• Own the customer relationship for service performance and drive continuous improvement across the global network.
• Monitor KPIs including transit-time performance, shipment visibility, booking performance, capacity availability, customer satisfaction, etc.
• Lead root-cause analysis and corrective-action initiatives for recurring service failures.
• Coordinate cross-functional escalation management for critical shipments and operational disruptions.
• Ensure consistent implementation of global account standards across countries and regions.
• Manage account profitability, revenue growth, and commercial performance.
• Develop and execute strategies to grow air freight volumes and strengthen customer retention.
• Participate in pricing, RFQs, tenders, contract negotiations, and annual business reviews.
• Analyze shipment data, trade lanes, spend, volumes, and market trends to identify cost-saving and service-improvement opportunities.
• Partner with procurement and carrier-management teams to secure competitive and reliable air freight capacity.
• Maintain accurate forecasts and pipeline visibility for the account.

Customer & Internal Leadership

• Serve as the central coordinator between the customer and global internal stakeholders.
• Lead virtual and cross-functional teams across multiple countries and time zones.
• Build strong relationships with operations, customer service, finance, pricing, trade lane management, procurement, compliance, and senior leadership.
• Champion customer requirements internally and ensure accountability for agreed service levels.
• Develop and implement account-specific SOPs, governance structures, escalation procedures, and continuous-improvement programs.

QUALIFICATIONS:

• 8+ years of experience in freight forwarding, logistics, supply-chain management, or a related field.
• Significant experience managing large global key accounts within an international freight forwarding environment.
• Strong air freight experience, preferably with global or multinational customers.
• Demonstrated experience supporting semiconductor, electronics, high-tech, or similarly high-value/time-critical industries.
• Proven experience managing complex global customer relationships with multiple stakeholders and locations.
• Strong understanding of international air freight operations, trade lanes, carrier management, customs considerations, and freight forwarding processes.
• Experience with customer RFQs, tenders, pricing, contract negotiations, and commercial account management.
• Demonstrated ability to manage escalations and resolve complex operational issues.
• Strong analytical skills with the ability to interpret shipment, financial,