Senior JRSS NOC Technician - 24/7 Ops & Incident Response

RMantra Solutions; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

RMantra Solutions seeks a Network Operations Specialist to manage MPLS/JRSS infrastructure and ensure maximum network availability. You will monitor alarms, perform real-time failovers, and work with customers to minimize service impact.

Candidates must hold DoD-8570 IAT Level 2, have an active DoD Secret clearance, and 3–5 years in network operations. A high school diploma is required, with experience in Cisco/Juniper and MPLS preferred.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of network operations experience.
• DoD-8570 IAT Level 2 baseline certification at start date.
• Active DoD Secret security clearance required.

Responsibilities

• Execute network operations across MPLS and JRSS infrastructure.
• Perform real-time customer failover to restore services during outages and maintenance actions.
• Work with supported customers and peers to maximize network availability.
• Proactively monitor network alarms using management tools.
• Perform change management tasks including hardware replacement and software configurations.
• Document outages, degradations, isolations, escalations, and resolutions in incident management systems.
• Assess and identify resolutions leveraging routers, switches, routing protocols, MPLS, VPN technologies, and firewalls.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

24/7 operation

Routers and switches

Routing protocols

MPLS

Cisco

Juniper

DoD-8570 IAT Level 2

Active DoD Secret clearance

Education

High school diploma

Tools

Cisco

Juniper

MPLS

Network management tools

Packet capture

Job description

RMantra Solutions seeks a Network Operations Specialist to manage MPLS/JRSS infrastructure and ensure maximum network availability. You will monitor alarms, perform real-time failovers, and work with customers to minimize service impact.

Candidates must hold DoD-8570 IAT Level 2, have an active DoD Secret clearance, and 3–5 years in network operations. A high school diploma is required, with experience in Cisco/Juniper and MPLS preferred.