JRSS NOC Technician III

Leidos; Shiloh (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A defense contracting firm is seeking a JRSS NOC Technician in Shiloh, IL. This role involves executing network operations, analyzing customer traffic, and ensuring maximum network availability in a 24/7 operational environment. The ideal candidate will have a high school diploma, 2–4 years of relevant experience, and an active DoD Secret security clearance. The position offers a salary range of $65,000 to $75,000, emphasizing problem-solving and technical skills in networks.

Qualifications

• 2–4 years of experience in network operations.
• DoD‑8570 IAT Level 2 baseline certification required.
• Active DoD Secret security clearance.
• Ability to work in a 24/7 operation.

Responsibilities

• Execute network operations, analyze customer traffic.
• Monitor network alarms using management tools.
• Perform change management tasks including hardware replacement.
• Document outages and resolutions using incident management applications.

Skills

network operations

customer traffic analysis

real-time failover

incident management

network topologies

router expertise

switch knowledge

Education

High school education

Tools

CISCO

Juniper

MS Office Suite

Job description

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Regional Security Stack (JRSS) Network Operations Controller (NOC) for a JRSS NOC Technician at Scott AFB, IL.

Job Details

Position Requirements: U.S. Citizenship with an active Secret clearance. Shiftwork: Rotating 24/7. Salary Range: $65,000 to $75,000.

Primary Responsibilities

• Responsible for performing and training team on the following duties:
• Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure.
• Perform real‑time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
• Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service‑impacting network incident.
• Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of the following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out‑of‑band management.

Basic Qualifications

• High school education and 2–4 years of experience.
• DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.
• General understanding of network topologies.
• Active DoD Secret security clearance.

Preferred Qualifications

• Tech control facility or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, e.g., Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications: CCNA, JNCIA‑Junos, F5 Networks Certified Technical Specialist, ITILv4.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.