Senior Journey Orchestration Lead | Hybrid (Miami)

Global Business Ser. 4u

Miami (FL)

Ibrido

USD 90.000 - 130.000

Tempo pieno

11 giorni fa

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Descrizione del lavoro

Global Business Ser. 4u seeks a Lead/Analyst for Journey Orchestration in Miami, onsite 4 days and remote on Fridays.

You will drive orchestration across commercial and transactional email, partnering with product, CRM, engineering, and analytics teams to translate strategy into measurable delivery. You will design, build, and optimize lifecycle journeys in Salesforce Marketing Cloud and related platforms, ensure governance and cross-channel coordination, and expand to new channels over time as

Competenze

3–5+ years of CRM, lifecycle marketing or journey orchestration.
Hands-on experience with Salesforce Marketing Cloud or comparable platforms.
Strong understanding of data-driven personalization.
Experience working in agile, cross-functional delivery environments.

Mansioni

Plan and support execution of enterprise journey orchestration strategy across commercial and transactional email channels.
Design, build, and optimize lifecycle journeys within Salesforce Marketing Cloud, Adobe Target and similar platforms.
Ensure coordinated sequencing, suppression, and prioritization across communications and governance.
Support expansion to additional channels over time (SMS, push, app, web).
Translate strategic direction into clear requirements, user stories, acceptance criteria and high-level technical diagrams.
Review and prioritize defects, enhancements, and optimization opportunities.