Senior Jira Service Management Architect

Accenture; Orlando (FL); On-site; USD 110,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an experienced Jira Service Management practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into scalable delivery. You’ll work with Agile consultants and client stakeholders to implement AI-enabled capabilities that improve efficiency, customer experience, and productivity.

The role requires deep JSM setup skills, enterprise integrations, and hands‑on experience with Atlassian automation.

Qualifications

• Minimum 5 years of hands‑on experience configuring and administering Jira Service Management (JSM) with REST APIs, webhooks, or native connectors
• Minimum 5 years of experience designing and implementing service management workflows, automation rules, and ITIL-aligned configurations
• Minimum 5+ years' experience helping enterprise clients improve service delivery operations or ITSM maturity
• Minimum 5 years hands‑on experience with Atlassian automation to reduce manual effort and improve consistency
• Bachelor's degree or equivalent (minimum 12 years) work experience (or 6 years if Associate’s Degree)

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules
• Streamline service delivery through intelligent workflow design
• Integrate JSM with enterprise applications and business processes
• Integrate automation to reduce manual effort and improve service consistency
• Leverage Atlassian Intelligence to improve knowledge discovery and virtual assistance
• Identify opportunities to enhance service experiences using AI-powered workflows
• Monitor and optimize AI-enabled service capabilities

Skills

JSM configuration

APIs & Integrations

ITIL workflows

Automation tooling

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent

Tools

ScriptRunner

Automation for Jira

Job description

Accenture is seeking an experienced Jira Service Management practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into scalable delivery. You’ll work with Agile consultants and client stakeholders to implement AI-enabled capabilities that improve efficiency, customer experience, and productivity.

The role requires deep JSM setup skills, enterprise integrations, and hands‑on experience with Atlassian automation.