Senior Jira & Confluence Developer: Self-Service Portal Lead

Fusion Technology; Washington (District of Columbia); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

401K matching

Healthcare plan

Health savings account

Vision and dental

Life insurance

Short- and long-term disability

Personal leave

Paid certifications and training

Job summary

Fusion Technology in Washington, DC seeks a Jira & Confluence Developer to design and build a centralized self-service portal for enterprise technology requests, ensuring content surfaces and guides users before submitting formal requests. The role requires a Bachelor's in a related field, 5+ years of experience, hands-on Jira and Confluence, and an active TS clearance.

You will implement governance workflows, security, and documentation across divisions.

Qualifications

• Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• 5+ years of related professional experience.
• Hands-on experience in Jira and Confluence.

Responsibilities

• The Jira & Confluence Developer designs and builds a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.
• Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify content, duplication, and gaps driving unnecessary requests.
• Design the information architecture, service catalog structure, and intake taxonomy guiding users through the landing page and request routing.
• Develop dynamic, conditional intake forms that capture requests for new enterprise technology after existing options are surfaced and ruled out.
• Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service portal and governance model.
• Implement governance workflows, approval chains, and escalation paths for intake requests when self-service does not resolve the need.
• Install, configure, test, and maintain Jira Service Management and Confluence with integration components linking the landing page and knowledge base to division sites.
• Implement role-based access and security protocols to respect compartmentalization while enabling discovery.
• Troubleshoot and resolve technical issues related to development, integration, and deployment of the self-service portal and forms.
• Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform according to change management policies.
• Monitor portal usage and search analytics and advise government leadership on improvements in writing or in-person.
• Create and maintain documentation, including diagrams, governance workflows, and user guidance for navigating the portal.
• Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency/OCIO requirements.
• Collaborate with division stakeholders, governance boards, and security teams to reflect and consolidate services in the portal.

Education

Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, or a related field

Tools

Jira

Confluence

Job description

Fusion Technology in Washington, DC seeks a Jira & Confluence Developer to design and build a centralized self-service portal for enterprise technology requests, ensuring content surfaces and guides users before submitting formal requests. The role requires a Bachelor's in a related field, 5+ years of experience, hands-on Jira and Confluence, and an active TS clearance.

You will implement governance workflows, security, and documentation across divisions.