Mid-Level Jira & Confluence Architect

G3 Llc; Washington (District of Columbia); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

401K

Health insurance

Dental

Life insurance

Vision

Job summary

G3 Innovative Solutions is seeking a mid-level Jira & Confluence Architect to design and enhance a centralized self-service portal for a federal client in Washington, DC. You will configure Jira Service Management and Confluence, implement processes, and work on security-conscious information architecture.

The role requires U.S. citizenship and an active Top Secret clearance, with 5+ years in enterprise IT and Atlassian tooling.

Qualifications

• U.S. citizen with an active Top Secret clearance.
• 5+ years of enterprise IT, Jira/Confluence administration, or related solution delivery.
• Hands-on configuration of Jira Service Management and Confluence.
• Experience with information architecture, service catalogs, integrations, and troubleshooting.
• Ability to document changes and operate within change-management practices.

Responsibilities

• Design and configure a centralized self-service portal with categorized services and knowledge.
• Assess existing Jira/Confluence sites to identify content reuse and gaps.
• Support development of common information architecture and request-routing framework.
• Build conditional forms to present services before initiating new requests.
• Implement approvals, automation rules, escalations, and integrations with other sites.
• Configure roles and permissions to balance access and discovery.
• Install, test, troubleshoot, upgrade, and sustain portal components and migrations.
• Monitor portal usage and search effectiveness, propose improvements.
• Prepare system diagrams, procedures, and end-user instructions.
• Collaborate with stakeholders, governance, and cybersecurity on portal changes.

Skills

Jira/Confluence administration

Enterprise IT experience

Communication skills

Tools

Jira Service Management

Confluence

Atlassian Automation

Platform APIs

Job description

G3 Innovative Solutionsis an IT Services company founded to create innovative solutions to enhance the capabilities of our customers. G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market. G3’s broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.

Job Description:

G3 Innovative Solutions is seeking aMid-level Jira & Confluence Architect to design, configure, and improve a centralized enterprise self-service portal for a federal customer. The portal will connect users to existing services and knowledge articles before they submit requests for new enterprise technologies or support.
The selected candidate will support portal information architecture, forms, workflow automation, integrations, security configuration, and documentation across Jira Service Management and Confluence environments.

Duties and responsibilities:

• Design and configure an intuitive self-service portal with categorized services, knowledge content, search, and guided user navigation.
• Assess existing divisional Jira, Confluence, and other information sites to identify reusable content, duplications, and service gaps.
• Support the development of a common information architecture, service catalog, intake taxonomy, and request-routing framework.
• Build conditional forms that present available services and knowledge before initiating requests for new technology or services.
• Implement Jira Service Management approvals, automation rules, escalations, and connections to divisional sites and knowledge bases.
• Configure roles and permissions to preserve appropriate access restrictions while enabling useful service discovery.
• Install, test, troubleshoot, upgrade, and sustain portal components, integrations, workflows, and migrated content.
• Monitor portal usage and search effectiveness, identify improvement opportunities, and recommend corrective actions.
• Prepare system diagrams, operational procedures, configuration records, and end-user instructions.
• Work with stakeholders, governance teams, and cybersecurity personnel to implement approved portal changes.

Requirements:

• Must be a U.S. citizen and currently possess an active Top Secret security clearance.
• Five or more years of experience in enterprise IT, Jira/Confluence administration, service management, or related solution delivery.
• Hands-on ability to configure Jira Service Management and Confluence, including request forms, workflows, knowledge content, and access permissions.
• Experience with information architecture, service catalogs, technical integrations, and structured troubleshooting.
• Ability to create technical documentation and work within established change-management practices.
• Strong communication and collaboration skills across technical, security, and business teams.

Desired:

• Experience with Atlassian Automation, platform APIs, and enterprise portal or knowledge-base migrations.
• Atlassian administration or service-management certification.
• Experience working in secure federal enterprise environments.

Location:

• Washington, DC

Clearance

• Top Secret

Compensation:

$115,000 - $130,000 annually depending on experience and candidate qualifications

Benefits Offered: 401K, Medical, Dental, Life, Medical, Vision, and more

Employment Type: Full-Time

Clearance (Required)

: Must currently possess a Top Secret Clearance
G3 Innovative Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry.