Jira & Confluence Architect for Federal Self-Service Portal

G3 Llc

Washington (District of Columbia)

On-site

USD 115,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

401K

Health insurance

Dental

Life insurance

Vision

Job summary

G3 Innovative Solutions is seeking a mid-level Jira & Confluence Architect to design and enhance a centralized self-service portal for a federal client in Washington, DC. You will configure Jira Service Management and Confluence, implement processes, and work on security-conscious information architecture.

The role requires U.S. citizenship and an active Top Secret clearance, with 5+ years in enterprise IT and Atlassian tooling.

Qualifications

U.S. citizen with an active Top Secret clearance.
5+ years of enterprise IT, Jira/Confluence administration, or related solution delivery.
Hands-on configuration of Jira Service Management and Confluence.
Experience with information architecture, service catalogs, integrations, and troubleshooting.
Ability to document changes and operate within change-management practices.

Responsibilities

Design and configure a centralized self-service portal with categorized services and knowledge.
Assess existing Jira/Confluence sites to identify content reuse and gaps.
Support development of common information architecture and request-routing framework.
Build conditional forms to present services before initiating new requests.
Implement approvals, automation rules, escalations, and integrations with other sites.
Configure roles and permissions to balance access and discovery.
Install, test, troubleshoot, upgrade, and sustain portal components and migrations.
Monitor portal usage and search effectiveness, propose improvements.
Prepare system diagrams, procedures, and end-user instructions.
Collaborate with stakeholders, governance, and cybersecurity on portal changes.