Jira Service Management Architect

Planet Technologies UG; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Top Secret Clearance

Onsite 5 days a week

Job summary

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, seeks an Atlassian/Jira Architect to design a centralized guided self-service portal. This role will surface existing information and services before requests are submitted.

You will analyze division Jira/Confluence sites, design the service catalog and intake taxonomy, and implement governance workflows with proper access controls across divisions. Onsite in Washington, DC, with TS clearance preferred.

Qualifications

• 8+ years of experience and a bachelor’s degree in information technology, Computer Science, or a related field.
• Architectural understanding of the Atlassian suite including the use Jira, Confluence and other automations to create a centralized solution structured as a guided self-service portal.
• Experience analyzing pre-existing sites to identify the appropriate content to build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal.

Responsibilities

• Design and build a centralized guided self-service portal with categorized options, knowledge articles, and search-driven navigation.
• Inventory existing Jira, Confluence, and other sites to identify content, duplication, and gaps creating unnecessary requests.
• Design information architecture, service catalog structure, and intake taxonomy for guided user journeys.
• Develop dynamic, conditional intake forms for new enterprise tech requests after surfacing existing options.
• Build and document system architecture, workflows, and governance model for the portal.
• Implement governance workflows, approval chains, and escalation paths for requests.
• Install, configure, test, and maintain Jira Service Management, Confluence, and integration components.
• Implement role-based access and security while enabling discovery across divisions.
• Troubleshoot issues in development, integration, and deployment of the portal and workflows.
• Perform upgrades, migrations, and consolidation of divisional sites into the central platform.
• Monitor portal usage and search analytics and report improvements to leadership.

Skills

Jira and Confluence

Self-service portal design

Information architecture

Governance workflows

Troubleshooting

Security best practices

On-site presence Washington, DC

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Jira Service Management

Confluence

Job description

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, seeks an Atlassian/Jira Architect to design a centralized guided self-service portal. This role will surface existing information and services before requests are submitted.

You will analyze division Jira/Confluence sites, design the service catalog and intake taxonomy, and implement governance workflows with proper access controls across divisions. Onsite in Washington, DC, with TS clearance preferred.