Senior Jira & Confluence Architect

G3 Llc; Washington (District of Columbia); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

401K

Medical

Dental

Life

Vision

Job summary

G3 Innovative Solutions in Washington, DC is seeking a Senior Jira & Confluence Architect to lead the design and implementation of a centralized enterprise service-management and knowledge portal for a federal client. The architect will own information architecture, intake taxonomy, governance workflows, and secure access across Jira, Jira Service Management, and Confluence environments.

The role requires U.S.

Qualifications

• Eight or more years of enterprise IT, service-management, or Jira/Confluence architecture experience.
• Experience designing Jira Service Management and Confluence solutions, workflows, integrations, and knowledge-management structures.
• Must be a U.S. citizen with an active Top Secret clearance.

Responsibilities

• Lead architecture and delivery of a unified self-service portal with categorized services and knowledge articles.
• Inventory Jira/Confluence resources to identify duplication and gaps for consolidation.
• Define enterprise information architecture, service catalogs, intake taxonomy, and routing standards.
• Architect and oversee intake forms directing users to resources before approvals.
• Design and govern automation, approvals, escalation paths, and review assignments.
• Oversee installation, configuration, integration, testing, and sustainment of Jira Service Management and Confluence capabilities.
• Establish role-based access and security controls across divisions.
• Troubleshoot portal, integration, form, or workflow issues via change management.
• Analyze usage trends and advise government leadership on improvements.

Skills

Enterprise IT architecture

Jira/Confluence architecture

Workflow governance

Stakeholder facilitation

Technical leadership

Documentation & guidance

Tools

Jira Service Management

Confluence

Job description

G3 Innovative Solutions is an IT Services company founded to create innovative solutions to enhance the capabilities of our customers. G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market. G3’s broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.

Job Description:

G3 Innovative Solutions is seeking aSenior Jira & Confluence Architect to lead the design and implementation of a centralized enterprise service-management and knowledge portal for a federal customer. The solution will guide users to existing services and knowledge before initiating requests for new technologies or capabilities.

The architect will own the information architecture, intake model, governance workflows, technical integration strategy, and secure access design across divisional Jira, Jira Service Management, and Confluence environments.

Duties and responsibilities:

• Lead the architecture and delivery of a unified, searchable self-service portal with categorized services, knowledge articles, and guided navigation.
• Inventory existing Jira, Confluence, and related division-level resources to identify duplication, service gaps, and opportunities for consolidation.
• Define enterprise information architecture, service catalog structures, intake taxonomy, and request-routing standards.
• Architect and oversee conditional intake forms that direct users to existing resources before requests proceed through formal approval.
• Design and govern workflow automation, approvals, escalation paths, and assignment to appropriate review authorities.
• Direct installation, configuration, integration, testing, migration, upgrades, and sustainment of Jira Service Management and Confluence capabilities.
• Establish role-based access and security controls that support cross-division discovery while maintaining appropriate compartmentalization.
• Lead troubleshooting and technical resolution of portal, integration, form, or workflow problems through controlled change management.
• Analyze search and portal-use trends, recommend service improvements to government leadership, and maintain design and governance documentation.
• Coordinate architecture decisions with division stakeholders, governance boards, OCIO teams, and cybersecurity personnel.

Requirements:

• Must be a U.S. citizen and currently possess an active Top Secret security clearance.
• Eight or more years of relevant enterprise IT, service-management platform, or Jira/Confluence architecture experience.
• Demonstrated experience designing Jira Service Management and Confluence solutions, workflows, integrations, and knowledge-management structures.
• Ability to define service catalogs, intake processes, governance controls, and role-based access across complex organizations.
• Experience producing architecture diagrams, workflow procedures, technical plans, and user guidance.
• Experience with system migration, integration troubleshooting, and formal change management.
• Strong stakeholder facilitation, leadership briefing, and written communication skills.

Desired:

• Atlassian platform architecture, administration, or relevant Atlassian certifications.
• Experience implementing enterprise self-service portals and knowledge-centered support.
• Experience in federal information systems with cybersecurity and compartmentalization requirements.

Location:

• Washington, DC

Clearance:

• Top Secret

Compensation:

$130,000 - $145,000 annually depending on experience and candidate qualifications

Benefits Offered:

401K, Medical, Dental, Life, Medical, Vision, and more

Employment Type:

Full-Time

Clearance (Required)

Must currently possess a Top Secret Clearance

G3 Innovative Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry.