Senior Jira Administrator & Automation Specialist

Kelly Services

Philadelphia (Philadelphia County)

Remote

USD 55,000 - 76,000

Full time

10 days ago

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Job summary

Motion Recruitment Partners is seeking a Jira Administrator & Application Support Specialist to optimize the enterprise application ecosystem across critical business functions in a fast-paced environment.

The role combines hands-on Jira administration (Jira Software, Jira Service Management, Jira Assets) with advanced application support, ITSM governance, CMDB design, and integrations using REST APIs, PowerShell, and Python.

Qualifications

5+ years of experience in Jira administration, application support, systems administration, infrastructure support, or related IT disciplines.
Hands-on administration of Jira Software and Jira Service Management.
Experience configuring workflows, screens, permissions, issue types, SLAs, queues, service portals, dashboards, and reporting.
Experience administering Jira Assets and supporting CMDB design, implementation, and governance.
Knowledge of configuration management practices, asset relationships, and data quality management.
Experience supporting enterprise applications in a formal ITSM environment.
Strong understanding of Incident, Problem, Request, Change, and Service Level Management processes.
Experience building Jira Automation rules and workflow-driven business processes.
Proficiency with REST APIs, webhooks, JSON, and application integrations.
Scripting experience with PowerShell and/or Python.
Working knowledge of AWS-hosted application environments and AWS WorkSpaces.
Experience with Microsoft Intune administration including application deployment, compliance policies, and device management.
Knowledge of Windows 11 enterprise environments.
Experience supporting SQL and relational database environments.
Strong troubleshooting, root cause analysis, and incident resolution capabilities.
Experience working with monitoring, logging, and application performance tools.
Excellent documentation, communication, stakeholder management, and organizational skills.
Ability to manage multiple priorities and work independently in a fast-paced environment.

Responsibilities

35% Atlassian Administration (Jira Software, Jira Service Management, Confluence, Jira Assets)
20% Application Support & Incident Resolution
15% Automation & Systems Integrations (REST APIs, PowerShell, Python)
10% CMDB & Asset Management Governance
10% AWS & Cloud Support
10% Microsoft Intune & Endpoint Management