Senior Java Production Support Lead - Hybrid Excellence

Cognizant; Boston (MA); Hybrid; USD 65,000 - 94,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays + PTO

Job summary

Cognizant in Boston, MA is seeking a Sr. Java Application Support Lead to oversee production support, stability, and continuous improvement of mission-critical Java applications. You will coordinate with business stakeholders, development, and offshore teams to ensure reliable operation and rapid incident response.

This role emphasizes governance, deployments, and adherence to ITIL, with a hybrid work arrangement and Cognizant's discretionary annual incentive program.

Qualifications

• Bachelor's degree in a related field.
• Enterprise Java applications in production.
• Incident, problem, root cause analysis, and production troubleshooting.
• Application enhancements, defect fixes, testing activities, and deployments.
• Stakeholder communications, escalations, and service delivery metrics.
• ITIL processes: Incident, Problem, Change, Release Management.
• Leadership coordinating distributed or offshore support teams.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Lead production support activities for enterprise Java applications, ensuring system stability, availability, and performance.
• Serve as the primary escalation point for production incidents and drive timely resolution of issues.
• Partner with offshore teams to manage incident response, defect resolution, and ongoing support activities.
• Deliver minor application enhancements, releases, and production deployments while ensuring quality standards.
• Drive service delivery excellence through governance, operational reviews, SLA management, and continuous improvement initiatives.

Skills

Java production support

Incident management

Problem management

Root cause analysis

Production troubleshooting

ITIL processes

Leadership

Stakeholder communication

Offshore team coordination

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Job description

Cognizant in Boston, MA is seeking a Sr. Java Application Support Lead to oversee production support, stability, and continuous improvement of mission-critical Java applications. You will coordinate with business stakeholders, development, and offshore teams to ensure reliable operation and rapid incident response.

This role emphasizes governance, deployments, and adherence to ITIL, with a hybrid work arrangement and Cognizant's discretionary annual incentive program.