Sr. Java Application Support Lead (Production Support)

Cognizant; Boston (MA); Hybrid; USD 65,000 - 94,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays + PTO

Job summary

Cognizant in Boston, MA is seeking a Sr. Java Application Support Lead to oversee production support, stability, and continuous improvement of mission-critical Java applications. You will coordinate with business stakeholders, development, and offshore teams to ensure reliable operation and rapid incident response.

This role emphasizes governance, deployments, and adherence to ITIL, with a hybrid work arrangement and Cognizant's discretionary annual incentive program.

Qualifications

• Bachelor's degree in a related field.
• Enterprise Java applications in production.
• Incident, problem, root cause analysis, and production troubleshooting.
• Application enhancements, defect fixes, testing activities, and deployments.
• Stakeholder communications, escalations, and service delivery metrics.
• ITIL processes: Incident, Problem, Change, Release Management.
• Leadership coordinating distributed or offshore support teams.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Lead production support activities for enterprise Java applications, ensuring system stability, availability, and performance.
• Serve as the primary escalation point for production incidents and drive timely resolution of issues.
• Partner with offshore teams to manage incident response, defect resolution, and ongoing support activities.
• Deliver minor application enhancements, releases, and production deployments while ensuring quality standards.
• Drive service delivery excellence through governance, operational reviews, SLA management, and continuous improvement initiatives.

Skills

Java production support

Incident management

Problem management

Root cause analysis

Production troubleshooting

ITIL processes

Leadership

Stakeholder communication

Offshore team coordination

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Job description

Sr. Java Application Support Lead (Production Support)

As a Senior Java Application Support Lead, you will make an impact by leading the support, stability, and continuous improvement of business-critical enterprise applications. You will be a valued member of the application services team and work collaboratively with business stakeholders, development teams, infrastructure teams, and offshore support resources to ensure operational excellence and service reliability.

*Please note that this position is not eligible for visa transfer or sponsorship now or at any time in the future*

About the role

In this role, you will:

• Lead production support activities for enterprise Java applications, ensuring system stability, availability, and performance.
• Serve as the primary escalation point for production incidents and drive timely resolution of application issues.
• Partner with offshore teams to manage incident response, defect resolution, and ongoing support activities.
• Deliver minor application enhancements, releases, and production deployments while ensuring compliance with established quality standards.
• Drive service delivery excellence through governance, operational reviews, SLA management, and continuous improvement initiatives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days per week in a client or Cognizant office in Boston, Massachusetts. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong experience supporting and maintaining enterprise Java-based applications in a production environment.
• Proven expertise in incident management, problem management, root cause analysis, and production troubleshooting.
• Experience delivering application enhancements, defect fixes, testing activities, and production deployments.
• Ability to manage stakeholder communications, customer escalations, and service delivery metrics.
• Experience working with ITIL processes, including Incident, Problem, Change, and Release Management.
• Strong leadership experience coordinating distributed or offshore support teams.
• Excellent communication, analytical, and problem-solving skills.

These will help you stand out

• Experience supporting large-scale, customer-facing enterprise applications.
• Knowledge of application monitoring, performance tuning, and automation tools.
• Experience managing batch processing, integrations, and middleware technologies.
• Familiarity with Agile delivery methodologies and DevOps practices.
• Experience identifying and implementing process improvements that enhance operational efficiency and service quality.

Applications will be accepted until September 11th, 2026

Salary and Other Compensation

The annual salary for this position is between $ 65,000 to $ 93,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.