Java AMS Onsite Lead

Cognizant; Boston (MA); On-site; USD 75,000 - 138,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan with company contributions

Paid holidays and PTO

Employee Stock Purchase Plan

Parental Leave

Job summary

Cognizant in Boston, MA is seeking a Java AMS Lead to own production support for mission-critical Java applications, ensuring availability and SLA compliance. You will coordinate between onsite and offshore teams, lead incident resolution, and drive continuous improvement within the Application Managed Services group.

You will mentor engineers, implement improvements, monitor system health and performance, and collaborate with stakeholders on deployments and migrations in a fast-paced AMS

Qualifications

• Extensive experience supporting enterprise Java applications in production/AMS.
• Strong incident, problem, change, and release management expertise.
• Experience leading production support teams with onsite-offshore delivery.

Responsibilities

• Lead production support activities for Java-based applications, ensuring availability and SLA adherence.
• Serve as primary escalation point for production incidents and coordinate across teams.
• Drive incident, problem, change, and release processes with RCA and preventive actions.
• Analyze requirements and deliver minor enhancements and bug fixes.
• Monitor health, integrations, batch jobs, and performance; pursue automation opportunities.
• Manage stakeholder communications, escalations, and service delivery reporting.
• Support migrations, deployments, testing, and production releases.
• Provide technical leadership through troubleshooting and code reviews.

Skills

Java application support

Incident management

Team leadership

Stakeholder communication

Root cause analysis

Troubleshooting

Education

Bachelor's degree in Computer Science/IT/Engineering

Job description

Java AMS Lead (Production Support & AMS)

About the Role

As a Java Application Support Lead, you will make an impact by ensuring the stability, performance, and continuous improvement of business-critical enterprise applications. You will be a valued member of the Application Managed Services team and work collaboratively with business stakeholders, IT teams, offshore support teams, and delivery leadership to maintain operational excellence and deliver high-quality application support services.

*Please note that this position is not eligible for visa transfer or sponsorship now or at any time in the future*

In this Role, You Will:

• Lead production support activities for critical Java-based applications, ensuring application availability, stability, and adherence to service level agreements.
• Serve as the primary escalation point for production incidents, coordinating resolution efforts across onsite and offshore teams.
• Drive incident, problem, change, and release management processes, including root cause analysis and implementation of preventive measures.
• Analyze business requirements and deliver minor enhancements, defect fixes, and application improvements to support evolving business needs.
• Monitor application health, integrations, batch processes, and system performance while identifying opportunities for automation and continuous improvement.
• Manage stakeholder communications, customer escalations, operational reviews, and service delivery reporting.
• Support application migrations, deployment activities, testing efforts, and production releases to ensure successful implementation outcomes.
• Provide technical leadership through troubleshooting, code reviews, and adherence to software development and support best practices.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a Cognizant or client office in Boston, Massachusetts.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• Extensive experience supporting and managing enterprise Java applications in a production support or Application Managed Services (AMS) environment.
• Strong expertise in incident management, problem management, change management, and release management processes.
• Experience leading production support teams and coordinating onsite-offshore delivery models.
• Proven ability to troubleshoot complex application issues, perform root cause analysis, and drive resolution within SLA commitments.
• Hands-on experience with Java application development, debugging, defect resolution, and minor enhancement delivery.
• Strong stakeholder management and communication skills with experience managing customer escalations and executive-level reporting.
• Experience supporting application deployments, migrations, testing activities, and production releases.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

These Will Help You Stand Out

• Experience within large-scale enterprise environments supporting mission-critical applications.
• Knowledge of automation, monitoring, and observability tools.
• Experience working in Agile and DevOps environments.
• Familiarity with cloud-based application platforms and modernization initiatives.
• Strong governance, reporting, and service delivery management experience.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until September 9th, 2026

Salary and Other Compensation

The annual salary for this position is between $ 75,000 to $ 138,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.