Senior IVR & Conversational AI Lead (CCAI)

Astir IT Solutions, Inc.; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Astir IT Solutions, Inc. in Charlotte, NC is seeking a senior IT professional for an onsite role. Local candidates preferred.

You will apply expertise in IVR, Conversation AI fundamentals, NLP, and REST/SOAP APIs to deliver enterprise contact center solutions using Avaya, DRM(ICX), GECX CX Agent Studio, and Google Cloud CES. You’ll lead governance meetings and coordinate delivery across teams.

Qualifications

• 10+ years of relevant experience.
• Proven experience in enterprise contact center technology.

Skills

IVR fundamentals

Conversation AI concepts

REST APIs

SOAP APIs

NLP basics

LLM Intent

Analytics

Team leadership

Tools

Avaya

DRM(ICX)

GECX CX Agent Studio

Google Cloud CES

Dialog AI

Job description

Astir IT Solutions, Inc. in Charlotte, NC is seeking a senior IT professional for an onsite role. Local candidates preferred.

You will apply expertise in IVR, Conversation AI fundamentals, NLP, and REST/SOAP APIs to deliver enterprise contact center solutions using Avaya, DRM(ICX), GECX CX Agent Studio, and Google Cloud CES. You’ll lead governance meetings and coordinate delivery across teams.