Senior ITSM Platform Engineer

Winston & Strawn LLP; Washington (District of Columbia); On-site; USD 103,000 - 116,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Yearly retirement contributions

Annual discretionary merit bonus

Job summary

Winston & Strawn LLP in Washington, DC is seeking an experienced IT Service Management professional. The role involves managing the Freshservice platform, designing workflows, and leading junior staff. Candidates should have a background in IT and service management methodologies.

The position requires a minimum of 5 years of IT experience and 2 years in service management, with strong skills in PowerShell and workflow design. Comprehensive benefits are provided, along with a salary range of $103,000-$116,000.

Qualifications

• High School Diploma or GED equivalent required.
• 5+ years of experience in Information Technology.
• 2+ years of experience in Service Management and ITSM methodologies.

Responsibilities

• Administer and configure our service management platform.
• Lead team projects and guide junior colleagues.
• Design workflows for incident and change management.
• Create self-service workflows and dashboards.

Skills

PowerShell

Codeless automation

Service Management scripting languages

Dashboard and reporting development

Technical communication

Process integration

Workflow design

Service catalog management

Education

Bachelor’s degree

Tools

Freshservice

Dynatrace

Job description

Winston & Strawn LLP in Washington, DC is seeking an experienced IT Service Management professional. The role involves managing the Freshservice platform, designing workflows, and leading junior staff. Candidates should have a background in IT and service management methodologies.

The position requires a minimum of 5 years of IT experience and 2 years in service management, with strong skills in PowerShell and workflow design. Comprehensive benefits are provided, along with a salary range of $103,000-$116,000.