Senior ITSM Platform Admin (Freshservice & Automation)

Winston Taylor; Washington (District of Columbia); On-site; USD 103,000 - 116,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Yearly retirement contribution

Annual discretionary merit bonus

Job summary

Winston Taylor is seeking an IT Service Management professional to enhance their service management platform, Freshservice. Located in Washington, DC, this role demands 5+ years in IT and a knack for service configuration and automation.

The selected candidate will lead project initiatives and provide guidance to junior staff while enjoying a salary range of $103,000 to $116,000 based on qualifications and experience. Comprehensive benefits are offered to full-time employees.

Qualifications

• 5+ years of experience in Information Technology.
• 2+ years of experience in Service Management and ITSM methodologies.
• Must reside within commutable distance to the Washington, DC office.

Responsibilities

• Administration and improvement of the Freshservice platform.
• Leading team projects and mentoring junior colleagues.
• Designing system workflows for IT processes.

Skills

PowerShell

Codeless automation

Service Management scripting languages

Dashboard building

Excellent communication skills

Process integration

Organizational skills

Education

Bachelor's degree

High School Diploma or GED

Tools

Freshservice

Job description

Winston Taylor is seeking an IT Service Management professional to enhance their service management platform, Freshservice. Located in Washington, DC, this role demands 5+ years in IT and a knack for service configuration and automation.

The selected candidate will lead project initiatives and provide guidance to junior staff while enjoying a salary range of $103,000 to $116,000 based on qualifications and experience. Comprehensive benefits are offered to full-time employees.