Senior ITSM Platform Engineer

Winston & Strawn LLP; City of Rochester (NY); On-site; USD 108,000 - 122,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Yearly retirement contribution

Annual discretionary merit bonus

Job summary

Winston & Strawn LLP is looking for a qualified IT Service Management professional in Rochester, NY. This role involves managing the service management platform, mentoring team members, and enhancing workflows. Ideal candidates have extensive IT experience and strong communication skills.

The position comes with a potential salary range of $108,000‑$122,000, based on qualifications and experience, along with comprehensive benefits and support for full-time employees.

Qualifications

• 5+ years of experience in Information Technology.
• 2+ years of experience in Service Management and ITSM methodologies.
• Must reside within commutable distance.

Responsibilities

• Administer and improve the service management platform.
• Lead team projects and mentor junior staff.
• Create workflows for incident and problem management.

Skills

PowerShell

Service Management platform scripting languages

Dashboards development

Excellent communication

Knowledge of service management principles

Education

Higher School Diploma or GED

Bachelor's degree

Job description

Winston & Strawn LLP is looking for a qualified IT Service Management professional in Rochester, NY. This role involves managing the service management platform, mentoring team members, and enhancing workflows. Ideal candidates have extensive IT experience and strong communication skills.

The position comes with a potential salary range of $108,000‑$122,000, based on qualifications and experience, along with comprehensive benefits and support for full-time employees.