Senior ITSM Leader — Remote

CSAA; Rhode Island; À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices, with responsibility for major incident, problem, change, and asset management. This remote role collaborates across IT, Security, Risk, and business teams to align service delivery with customer needs and regulatory requirements.

The position emphasizes establishing measurable ITSM standards, leading cross-functional teams, and driving

Responsabilités

• Lead ITSM strategy, roadmap, governance framework, and maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, and accountability models.
• Align service management with customer needs, technology strategy, regulatory requirements, and business outcomes.
• Assess process maturity and prioritize improvements based on value, risk, and readiness.
• Promote consistent ITSM adoption across technology planning, architecture, operations, and risk.

Description du poste

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices, with responsibility for major incident, problem, change, and asset management. This remote role collaborates across IT, Security, Risk, and business teams to align service delivery with customer needs and regulatory requirements.

The position emphasizes establishing measurable ITSM standards, leading cross-functional teams, and driving