Senior IT Service Management Leader — Remote

CSAA; Oklahoma; Remote; USD 140,000 - 190,000; Full time

Job summary

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continuous improvement, with responsibility across incident and major incident, problem, change, and configuration management. The role interacts with technology, security, risk, and business teams to ensure services align with priorities and regulatory requirements.

The position is remote, supporting a national scope within the United States, and emphasizes leadership of

Qualifications

• Senior ITSM leader with enterprise scope and cross‑functional influence.
• Ability to define, measure, and improve IT service management capabilities.

Responsibilities

• Lead ITSM strategy, roadmap, operating model, governance, and process maturity priorities.
• Oversee Incident/Major Incident, Problem, Change, Configuration, IT Asset, Knowledge, and Service Catalog management.
• Collaborate with technology, security, risk, and business teams to align ITSM with objectives and regulatory requirements.

Skills

ITSM strategy

Governance

Incident management

Problem management

Change management

Service delivery

Stakeholder management

Tools

ITIL

Job description

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continuous improvement, with responsibility across incident and major incident, problem, change, and configuration management. The role interacts with technology, security, risk, and business teams to ensure services align with priorities and regulatory requirements.

The position is remote, supporting a national scope within the United States, and emphasizes leadership of