Senior ITSM & ESM Solutions Architect (Atlassian)

Oxalis; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly environment

Certifications and training support

Job summary

Oxalis is seeking a Senior Solutions Consultant to turn ITSM, ESM, Agile and DevSecOps challenges into clear, high-impact Atlassian-based solutions. Hybrid role based near hub cities with periodic client visits, and a strong emphasis on customer-first delivery.

You’ll design tailored architectures, guide clients through best practices, and drive measurable business value. The role requires strategic thinking, deep Atlassian know-how, and excellent communication.

Qualifications

• 5+ years in a customer-facing role such as consulting or solution architecture.
• Strong analytical and strategic thinking with technology focus.
• Excellent verbal and written communication and stakeholder management.
• Ability to travel occasionally for engagements and work in a hybrid/remote environment.

Responsibilities

• Provide strategic consulting on ITSM, ESM, Agile, PPM, and DevSecOps operating models.
• Design and implement tailored Atlassian-based solutions within client environments.
• Assess workflows, identify gaps, and recommend process improvements.
• Drive measurable business outcomes and adoption beyond implementation.
• Engage with executives, technical teams, and end users to translate complex concepts.
• Lead training and change management to support tool adoption.
• Oversee project execution from discovery to deployment and optimization.
• Collaborate with Sales to identify opportunities for additional services.

Skills

Strategic thinking

Customer-facing

Analytical skills

Communication skills

Travel ability

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Tools

Jira Software

Jira Service Management

Confluence

Jira Align

Bitbucket

Trello

Compass

Job description

Oxalis is seeking a Senior Solutions Consultant to turn ITSM, ESM, Agile and DevSecOps challenges into clear, high-impact Atlassian-based solutions. Hybrid role based near hub cities with periodic client visits, and a strong emphasis on customer-first delivery.

You’ll design tailored architectures, guide clients through best practices, and drive measurable business value. The role requires strategic thinking, deep Atlassian know-how, and excellent communication.