Sr. Solutions Consultant on ITSM & Enterprise Service Management

Oxalis; Northern (KY); Hybride; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Remote-friendly environment

Certifications and training support

Résumé du poste

Oxalis is seeking a Senior Solutions Consultant to turn ITSM, ESM, Agile and DevSecOps challenges into clear, high-impact Atlassian-based solutions. Hybrid role based near hub cities with periodic client visits, and a strong emphasis on customer-first delivery.

You’ll design tailored architectures, guide clients through best practices, and drive measurable business value. The role requires strategic thinking, deep Atlassian know-how, and excellent communication.

Qualifications

• 5+ years in a customer-facing role such as consulting or solution architecture.
• Strong analytical and strategic thinking with technology focus.
• Excellent verbal and written communication and stakeholder management.
• Ability to travel occasionally for engagements and work in a hybrid/remote environment.

Responsabilités

• Provide strategic consulting on ITSM, ESM, Agile, PPM, and DevSecOps operating models.
• Design and implement tailored Atlassian-based solutions within client environments.
• Assess workflows, identify gaps, and recommend process improvements.
• Drive measurable business outcomes and adoption beyond implementation.
• Engage with executives, technical teams, and end users to translate complex concepts.
• Lead training and change management to support tool adoption.
• Oversee project execution from discovery to deployment and optimization.
• Collaborate with Sales to identify opportunities for additional services.

Connaissances

Strategic thinking

Customer-facing

Analytical skills

Communication skills

Travel ability

Cross-functional collaboration

Formation

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Outils

Jira Software

Jira Service Management

Confluence

Jira Align

Bitbucket

Trello

Compass

Description du poste

Sr. Solutions Consultant on ITSM & Enterprise Service Management

You’re a strategic thinker who turns complex ITSM, ESM, Agile, and DevSecOps challenges into clear, high-impact solutions built on the Atlassian platform. At Oxalis, that’s exactly who we need.

Location & Work Mode

• Hybrid - based in or near one of our hub cities (Portland, Seattle, Austin, Bay Area, SoCal, Chicago, St. Louis, New York, or NCR/D.C. metro) with periodic visits to that hub.

About the Role

As a Senior Solutions Consultant at Oxalis, you will play a key role in empowering organizations to streamline operations, drive efficiency, and harness the power of technology. This role is ideal for a strategic thinker with strong analytical skills, a customer-first mindset, and a passion for solving business challenges with technology.

You will work closely with clients to understand their unique needs, design tailored solutions, and implement best practices that drive measurable business value. With a strong foundation in the Atlassian platform and a deep understanding of ITSM, Agile, DevSecOps, and Enterprise Service Management, you will help organizations modernize their systems, optimize processes, and enhance cross-functional collaboration.

What You’ll Do

• Strategic Consulting — advise customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points, crafting future-state processes, and aligning solutions to business goals.
• Solution Architecture — design and implement tailored solutions that integrate seamlessly into customers’ existing environments, ensuring scalability, security, and efficiency.
• Process Improvement & Analysis — assess business workflows, identify gaps, and recommend improvements that enhance productivity and compliance.
• Customer Success & Impact — drive measurable business outcomes, ensuring solutions deliver value beyond implementation.
• Stakeholder Engagement — communicate effectively with executive leaders, technical teams, and end users, translating complex technical concepts into actionable insights.
• Training & Change Management — lead training sessions, develop user adoption strategies, and ensure seamless transitions for new tools and processes.
• Project Execution & Support — engage in the full solution lifecycle, from discovery and requirements gathering through configuration, deployment, and ongoing optimization.
• Collaboration & Growth — partner with sales and account teams to identify opportunities for additional services, expanding the impact of Oxalis’ solutions.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field — or equivalent experience.
• 5+ years of experience in a customer-facing role, such as consulting, business analysis, or solution architecture.
• Strong analytical and strategic thinking skills, with the ability to solve complex problems.
• Excellent verbal and written communication skills.
• Ability to work effectively in a remote environment and travel occasionally for company and client engagements.
• Authorization to work in the U.S.

Nice to Have

• Hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Trello, Compass).
• One or more Atlassian Certified Professional certifications.
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe, DevOps, ITSM) and certifications from Scrum Alliance, SAFe, or ITIL.
• Strong project management skills, including planning, estimation, risk management, and stakeholder communications (PMP certification is a plus).
• Proficiency in data analysis and automation, using tools such as Excel or scripting languages.
• Ability to work effectively in cross-functional, diverse teams and foster strong client relationships.

Why This Role Matters

• A dynamic, high-impact role working on meaningful projects with top-tier clients in highly regulated industries.
• Opportunities for professional growth, including certifications, training, and exposure to cutting-edge technologies.
• A supportive, remote-friendly work environment with a strong culture of collaboration and innovation.
• The chance to shape the future of highly regulated industries through transformative technology solutions.

Why Oxalis

Build something that lasts

At Oxalis, you'll be the driving force behind digital transformation in high-compliance industries — from shipyards to healthcare. Surround yourself with brilliant minds, expand your expertise, and push the boundaries of what's possible. We invest in your development, offering continuous learning and challenging projects.

Impact

Shape how regulated industries use technology.

Growth

Develop alongside brilliant teams, expanding your skills.

Transformation

Drive real-world change for our clients.