Senior Configuration Management QA Lead

CACI; Sterling (IL); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI is seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve configuration management across development, testing, and production environments. The role requires leading efforts to maintain consistent and reliable configurations while coordinating with engineering and service teams.

The ideal candidate has TS/SCI with poly, a Bachelor’s in CS/IT, 10+ years in QA or network operations, and strong knowledge of ITSM/ServiceNow.

Qualifications

• TS/SCI with poly required.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in network operations, quality assurance, or related roles.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
• Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Ensures senior management are always informed of appropriate activities and issues (early and frequently)
• Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
• Ensures compliance with process-specific standards and policies, and stays abreast of process changes
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Leads efforts ensuring high performance and quality are consistent
• Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Lead a team of Configuration Management Process Analysts in day-to-day work
• Develop and implement quality assurance strategies and processes for configuration management initiatives
• Lead quality audits of configuration management processes, documentation, and outcomes
• Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
• Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed

Skills

QA methodologies

Analytical skills

Communication

Dynamic environment

Network technologies

Education

Bachelor’s degree in CS/IT

ITIL certification

Tools

ServiceNow

QA tools

Network monitoring tools

Job description

CACI is seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve configuration management across development, testing, and production environments. The role requires leading efforts to maintain consistent and reliable configurations while coordinating with engineering and service teams.

The ideal candidate has TS/SCI with poly, a Bachelor’s in CS/IT, 10+ years in QA or network operations, and strong knowledge of ITSM/ServiceNow.