Senior Item Processing Lead

Golden1; Sacramento (CA); On-site; USD 38,531 - 40,639; Full time

Job summary

Golden 1 Credit Union is seeking an Item Processing Senior Specialist to lead the department and ensure accurate processing of financial transactions. You will guide daily tasks, review deposits and payments, and handle tier 2 escalations with strong problem-solving skills.

Highlight responsibilities include monitoring for fraud, maintaining meticulous records, and driving quality control. A solid background in item processing and customer service is essential.

Qualifications

• High school diploma or GED completed; associate degree preferred.
• 5+ years in item processing, cash handling, or related financial roles.
• Experience leading teams and coordinating daily tasks.
• Knowledge of funds availability and Reg CC requirements.
• Strong customer service and problem-solving abilities.
• Familiarity with fraud prevention and payment processing.

Responsibilities

• Oversee ATM and mobile deposits, loan and Visa payments, and bill pay.
• Allocate daily tasks based on volume and SLAs.
• Review deposits/payments and approve at higher tier limits.
• Lead tier 2 escalations and resolve complex issues.
• Monitor for fraudulent activity during item clearing.
• Maintain records and reconcile daily transactions.
• Implement quality controls and support strategic initiatives.
• Coach staff and deliver training for onboarding and ongoing development.
• Collaborate with leadership on departmental projects and processes.
• Generate monthly reports and ensure compliance with policies.

Skills

Item processing

Leadership

Fraud detection

Reg CC compliance

Funds availability

Customer service

Education

High School Diploma or GED

Associate degree in related field

Job description

Golden 1 Credit Union is seeking an Item Processing Senior Specialist to lead the department and ensure accurate processing of financial transactions. You will guide daily tasks, review deposits and payments, and handle tier 2 escalations with strong problem-solving skills.

Highlight responsibilities include monitoring for fraud, maintaining meticulous records, and driving quality control. A solid background in item processing and customer service is essential.