High-Volume Item Processing Specialist

Golden 1 Credit Union; Sacramento (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

Golden 1 Credit Union is seeking an Item Processing Specialist in California to handle checks, deposits, and related items via mail, mobile, or ATM channels. You will process high volumes accurately, review transactions for errors, and monitor for fraud while providing timely member and partner support.

The role requires attention to detail, strong analytical skills, and knowledge of item processing systems.

Qualifications

• HS diploma or GED required.
• 3+ years experience in item processing, cash management, operations, or related financial roles.
• 2+ years experience in item processing or operation related financial roles.

Responsibilities

• Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through mail, mobile or ATM channels.
• Manage and sustain high volumes of items for processing efficiently.
• Utilize various item processing systems and tools to ensure accurate and timely completion of transactions.
• Conduct thorough reviews of processed transactions to identify and correct errors or discrepancies.
• Monitor and identify fraudulent or suspicious activity during the clearing process of items.
• Perform data entry tasks with a high level of accuracy to maintain the integrity of financial records.
• Conduct thorough research and promptly respond to inquiries from members, branches, and departments.
• Maintain Research queue and ensuring daily service level agreement is met.
• Review and make decisions on items processed through ATM, Bill Pay, or mobile channels, with high limits assigned.
• Validate and verify information to minimize errors in transaction processing.
• Identify and resolve, or guide others in resolving, issues that deviate from routine business, especially complex transactions.
• Escalate promptly for management when member impact is possible, and disseminate proper notifications.
• Deliver exemplary service to members, branches, and other department staff with efficiency, courtesy, and the ability to handle tier 2 escalations when necessary.
• Monitor and uphold the transport system, report system issues to management, and engage vendors for timely resolutions.
• Partner with seniors and supervisors on projects, service packs, remediations, and items requiring special handling.
• Contribute to departmental initiatives and stay organized to manage multiple tasks.

Skills

Item processing

Attention to detail

Compliance knowledge

Analytical skills

Education

HS diploma or GED

Tools

Item processing systems

Job description

Golden 1 Credit Union is seeking an Item Processing Specialist in California to handle checks, deposits, and related items via mail, mobile, or ATM channels. You will process high volumes accurately, review transactions for errors, and monitor for fraud while providing timely member and partner support.

The role requires attention to detail, strong analytical skills, and knowledge of item processing systems.