Senior ITAM & ServiceNow Transformation Lead

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Base pay and annual incentive

Health and life insurance

Pension/Retirement benefits

Paid Time Off

Hybrid work model

Job summary

DTCC is seeking an Associate Director for IT Asset Management and ServiceNow Platform delivery to lead enterprise-wide ITAM/CMDB/ITSM transformations. You will drive modernization, governance, data quality, and stakeholder enablement across ITAM, CMDB, lifecycle management, and ServiceNow.

The role oversees end-to-end program delivery, managing large cross-functional initiatives and alignment to regulatory, operational, and strategic objectives.

Qualifications

• 8+ years ITAM/CMDB/ServiceNow experience.
• Proven enterprise program delivery.
• Experience in regulated environments.
• Strong knowledge of ServiceNow (CMDB, ITAM, ITSM).
• Experience with CSDM and lifecycle management.
• Preferred: ServiceNow, ITIL, PMP certifications.
• Ability to drive on-time program and project delivery and stakeholder management.
• Understanding of CMDB accuracy and critical data element enhancements.

Responsibilities

• Lead large-scale ITAM and ServiceNow programs.
• Own program roadmap, milestones, budgets, and outcomes.
• Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
• Oversee CMDB, CSDM, ITAM integration or enablement work efforts.
• Ensure alignment to enterprise data models and governance.
• Support key ITAM initiatives and capability operationalization projects.
• Drive ITAM and LCM governance and improvement efforts.
• Drive new CSDM capabilities and taxonomy improvements across stakeholder groups.
• Interface with senior leadership, architecture, Service Owners.
• Deliver executive reporting and metrics.
• Drive automation and workflow improvements.
• Reduce manual processes and increase scalability.
• Define standards, KPIs, and operating models to ensure operational support for new capabilities.

Skills

ITAM

CMDB

ServiceNow

ITSM

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

ITIL

PMP

Job description

DTCC is seeking an Associate Director for IT Asset Management and ServiceNow Platform delivery to lead enterprise-wide ITAM/CMDB/ITSM transformations. You will drive modernization, governance, data quality, and stakeholder enablement across ITAM, CMDB, lifecycle management, and ServiceNow.

The role oversees end-to-end program delivery, managing large cross-functional initiatives and alignment to regulatory, operational, and strategic objectives.