Principal Program Manager

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Base pay and annual incentive

Health and life insurance

Pension/Retirement benefits

Paid Time Off

Hybrid work model

Job summary

DTCC is seeking an Associate Director for IT Asset Management and ServiceNow Platform delivery to lead enterprise-wide ITAM/CMDB/ITSM transformations. You will drive modernization, governance, data quality, and stakeholder enablement across ITAM, CMDB, lifecycle management, and ServiceNow.

The role oversees end-to-end program delivery, managing large cross-functional initiatives and alignment to regulatory, operational, and strategic objectives.

Qualifications

• 8+ years ITAM/CMDB/ServiceNow experience.
• Proven enterprise program delivery.
• Experience in regulated environments.
• Strong knowledge of ServiceNow (CMDB, ITAM, ITSM).
• Experience with CSDM and lifecycle management.
• Preferred: ServiceNow, ITIL, PMP certifications.
• Ability to drive on-time program and project delivery and stakeholder management.
• Understanding of CMDB accuracy and critical data element enhancements.

Responsibilities

• Lead large-scale ITAM and ServiceNow programs.
• Own program roadmap, milestones, budgets, and outcomes.
• Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
• Oversee CMDB, CSDM, ITAM integration or enablement work efforts.
• Ensure alignment to enterprise data models and governance.
• Support key ITAM initiatives and capability operationalization projects.
• Drive ITAM and LCM governance and improvement efforts.
• Drive new CSDM capabilities and taxonomy improvements across stakeholder groups.
• Interface with senior leadership, architecture, Service Owners.
• Deliver executive reporting and metrics.
• Drive automation and workflow improvements.
• Reduce manual processes and increase scalability.
• Define standards, KPIs, and operating models to ensure operational support for new capabilities.

Skills

ITAM

CMDB

ServiceNow

ITSM

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

ITIL

PMP

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

As an Associate Director within IT Asset Management and ServiceNow Platform Delivery, you will lead enterprise-wide ITAM and ServiceNow transformation programs, driving efforts that include modernization, governance, data quality, and stakeholder enablement efforts across ITAM, CMDB, lifecycle management, and ServiceNow.

This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes—ensuring alignment to regulatory, operational, and strategic objectives.

Your Primary Responsibilities

• Lead large-scale ITAM and ServiceNow programs
• Own program roadmap, milestones, budgets, and outcomes
• Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
• Oversee CMDB, CSDM, ITAM integration or enablement work efforts
• Ensure alignment to enterprise data models and governance
• Support key ITAM initiatives and capability operationalization projects
• Drive ITAM and LCM governance and improvement efforts
• Drive new CSDM capabilities and taxonomy improvements across stakeholder groups
• Integrate CMDB with external systems as needed in project support efforts
• Manage projects and Professional Services engagements to improve CMDB data quality
• Define Critical Data Elements, ownership, and recertification workflows
• Manage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow support
• Interface with senior leadership, architecture, Service Owners
• Deliver executive reporting and metrics
• Drive automation and workflow improvements
• Reduce manual processes and increase scalability
• Define standards, KPIs, and operating models to ensure operational support for new capabilities

Qualifications

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• 8+ years ITAM / CMDB / ServiceNow experience
• Proven enterprise program delivery
• Experience in regulated environments
• Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
• Experience with CSDM and lifecycle management
• Preferred: ServiceNow, ITIL, PMP certifications
• Ability to drive on-time program and project delivery and stakeholder management
• Understanding of CMDB accuracy and critical data element enhancements
• Ability to drive audit-ready lifecycle controls and dashboarding
• Understanding of ITAM automated governance and controls
• Great communication and organizational skills

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.