Network Manager

MSH; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in New York is seeking a Senior Technical Leader for network and voice teams. This role involves providing strategic direction, developing infrastructure roadmaps, and managing vendor relationships. Candidates should have over 10 years of relevant experience in network solutions, strong leadership skills, and a Bachelor's degree in a related field. This full-time position offers the opportunity to influence technology strategy across the organization.

Qualifications

• 10+ years of experience in network and voice solutions.
• Ability to negotiate and build technology cost justification.
• Experience managing telecom and hardware vendors.

Responsibilities

• Provide technical leadership for network and voice teams.
• Develop a roadmap for infrastructure modernization.
• Manage departmental financial operations.

Skills

Executive communication

Technical leadership

Documentation skills

Process improvement

Analytical skills

Education

Bachelor's degree in Computer Science

Industry certifications (Cisco, AWS, Fortinet, ITIL)

Tools

VoIP

IP Telephony

VMware

AWS

Linux

Job description

20 hours ago – Be among the first 25 applicants

Responsibilities

• Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives.
• Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards.
• Partner closely with executive leadership and cross‑functional teams—including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units—to shape technology strategy, architecture decisions, and enterprise initiatives.
• Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams.
• Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs.
• Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments.
• Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive‑ready insights and recommendations to IT leadership.
• Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root‑cause analysis.
• Lead critical problem investigations and cross‑departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness.
• Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi‑vendor ecosystem.
• Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives.
• Mentor, coach, and develop high‑performing network and voice engineering teams; create succession plans and promote continuous professional growth.

Requirements

Technical

• 10+ years of relevant work experience in network and voice solutions
• Technical experience in network, VoIP, data center, and wireless in an enterprise environment
• Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically data‑center networking
• Experience with Cloud Services, including AWS, OCI and Azure including VPC’s, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud‑based workloads.
• Experience leading projects developing and/or deploying network infrastructure
• Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs
• Experience with routing protocols (BGP, EIGRP)
• Experience with SD‑WAN solutions
• Experience with migration of on‑prem Voice to UCaaS
• Experience with Layer 7 / Application layer firewalls including Rulesets, ACL’s & troubleshooting application workloads on the network.
• Experience with iSCSI & SAN / Storage.
• Experience migration from On‑Prem Solutions to Cloud platforms
• Experience with Telecom & Circuit management
• ITIL certification preferred
• Ability to work on‑call, nights, and weekends as needed for operations & projects.
• Ability to travel up to 25% as needed for project delivery.
• Ability to lift up to 50 pounds.

Leadership & Administrative

• Experience negotiating & reviewing SOW’s with vendors
• Experience managing Lev 1 incidents
• Experience negotiating renewals with vendors.
• Experience building cost model justification for new technologies & initiatives.
• Experience running RFP’s & overseeing the selection process for new technologies & partners.
• Experience managing KPI’s, Metrics, & SLA’s for the team’s performance.

Education

• Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• An advanced degree is preferred.
• Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred

Skills

• Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C‑suite.
• Superior documentation, process improvement, and analytics skills.
• Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries: Computer and Network Security, IT Services and IT Consulting