Hybrid IT Support Specialist II (Remote After Training)

University of Wisconsin; United States; Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Vacation & holidays

Sick leave

Insurance

Retirement benefits

Job summary

University of Wisconsin–Madison is seeking an IT User Support Specialist II to join the Office of Information Technology in the School of Medicine and Public Health. The role focuses on comprehensive computing support and standard software training for faculty and staff on Windows and Apple platforms.

Initially on-site with 80% onsite, 20% remote work after a six‑month training period. The ideal candidate is a self-starter who can work collaboratively with a team of dedicated support

Qualifications

• Demonstrated experience providing customer-focused technical support.
• Experience with ITSM tools/help desk ticketing software.
• Experience using centralized endpoint management tools such as SCCM/Configuration Manager, or Workspace One.
• Demonstrated knowledge with Windows support including deployment, configuration, and troubleshooting.
• Knowledge of identity and access management.
• Strong oral and written communication skills, including the ability to communicate technical concepts to a variety of audiences.
• Ability to think critically and solve complex problems.

Responsibilities

• Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.
• Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services.
• Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements.
• Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs.
• Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision.

Skills

Customer support

ITSM tools

Endpoint management

Windows support

IAM

Communication

Analytical thinking

Education

Associate's degree

Tools

SCCM/Configuration Manager

Workspace ONE

Job description

University of Wisconsin–Madison is seeking an IT User Support Specialist II to join the Office of Information Technology in the School of Medicine and Public Health. The role focuses on comprehensive computing support and standard software training for faculty and staff on Windows and Apple platforms.

Initially on-site with 80% onsite, 20% remote work after a six‑month training period. The ideal candidate is a self-starter who can work collaboratively with a team of dedicated support