Senior IT User Support Specialist

UW School of Medicine and Public Health; Madison (WI); Hybrid; USD 59,000 - 72,000; Full time

Job summary

UW School of Medicine and Public Health’s Office of Information Technology is seeking an IT User Support Specialist III to join a dynamic team of IT professionals on the hospital campus. The role involves on-site support with some remote work after an initial training period, and a schedule of Monday–Friday, 8:00 a.m.–4:30 p.m.

CT. The ideal candidate will provide comprehensive computing support, deploy endpoints, and assist with life cycle management across Windows and MacOS in a fast-paced

Qualifications

• Experience providing customer-focused technical support.
• Experience with ITSM tools/help desk ticketing software.
• Experience with SCCM/Workspace One and endpoint management.
• Windows and MacOS deployment, configuration, and troubleshooting.
• Knowledge of identity and access management.
• Knowledge of network infrastructure, information security, and VPNs.
• Strong communication skills, both written and oral.
• Ability to think critically and solve complex problems.

Responsibilities

• Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements.
• Performs procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and components independently.
• Serves as main point of contact for individuals and groups, providing information about technology resources and addressing needs.
• Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues.
• Develops and facilitates individual and group end user trainings, answers questions, and provides information on IT end user products and services.

Skills

Customer-focused support

ITSM tooling

Endpoint management

Windows support

MacOS support

Identity & access management

Networking & VPNs

Clear communication

Problem solving

Education

Associate's degree preferred

Tools

SCCM/Configuration Manager

Workspace ONE

Help desk software

Job description

UW School of Medicine and Public Health’s Office of Information Technology is seeking an IT User Support Specialist III to join a dynamic team of IT professionals on the hospital campus. The role involves on-site support with some remote work after an initial training period, and a schedule of Monday–Friday, 8:00 a.m.–4:30 p.m.

CT. The ideal candidate will provide comprehensive computing support, deploy endpoints, and assist with life cycle management across Windows and MacOS in a fast-paced