Senior IT User Support Specialist — On-Site (TS/SCI)

SAIC; Illinois; On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Computer User Support Specialist to support IT services for USTRANSCOM at Scott Air Force Base, Illinois. The role provides Tier 1 & 2 deskside support, images Windows 11, deploys equipment, and manages assets to restore service quickly.

The candidate will document requests in ServiceNow, ensure SLA compliance, and work with Active Directory, MS Office, VPN, SCCM, VTC, and MS Teams, escalating complex issues as needed in a high-visibility environment.

Qualifications

• Bachelor's Degree & ten or more years of experience.
• DoD Top Secret clearance.
• IAT Level II certifications or equivalent (Security+, CECCNA-Security, CySA+, GICSP, GSEC, CND, SSCP).
• Experience documenting and writing technical guidance for personnel.
• MS Office suite proficiency and ability to manage priorities in a fast-paced environment.

Responsibilities

• Provide Tier 1 & 2 deskside end-user support and troubleshoot hardware/software.
• Image Windows 11, deploy equipment, and manage assets.
• Perform IMAC tasks and lifecycle refresh activities.
• Use ServiceNow to document requests, track progress, and ensure SLA compliance.
• Support Active Directory, VPN, SCCM, VTC, MS Teams; escalate complex issues.
• Coordinate with multiple teams and act as escalation point for junior staff.

Skills

End-user support

Windows imaging

Active Directory

Communication skills

Multitasking

Problem solving

Education

Bachelor's Degree

Tools

ServiceNow

SCCM

MS Teams

Job description

SAIC is seeking a Computer User Support Specialist to support IT services for USTRANSCOM at Scott Air Force Base, Illinois. The role provides Tier 1 & 2 deskside support, images Windows 11, deploys equipment, and manages assets to restore service quickly.

The candidate will document requests in ServiceNow, ensure SLA compliance, and work with Active Directory, MS Office, VPN, SCCM, VTC, and MS Teams, escalating complex issues as needed in a high-visibility environment.