Senior IT User Support Analyst - On-Call & Flexible Hours

State of Oregon; Salem (OR); Vor Ort; USD 58.000 - 87.000; Vollzeit

Benefits dieser Stelle

COLA

PSLF eligibility

Annual raises

ERGs

Veterans’ preference

Zusammenfassung

State of Oregon's Disability Determination Service is seeking an IT User Support Analyst to act as the highest-level technical expert for network issues and disability case processing systems. You will detect, analyze, and resolve problems across hardware, software, and network environments while providing training and support to staff.

The role requires independent decision-making, strong knowledge of system integration, and the ability to manage security and production access within a

Qualifikationen

• Three years of information systems experience in system integration and development.
• Four years IT customer relations experience.
• Four years installation, performance monitoring, access, security, and scheduling experience.
• Four years experience in information systems operating software and hardware configuration.
• Expert level proficiency with M365 applications.

Aufgaben

• Provide customer assistance: communication, hardware and software; monitor performance; diagnose problems and identify solutions.
• Diagnose and resolve network performance problems caused by software and user issues.
• Install, configure, upgrade devices; adjust network devices to handle traffic; maintain security and access; recover or restart servers as needed.

Kenntnisse

Three years information systems

IT customer relations

M365 expert

Ausbildung

Associate's degree in CS/IT or related field

Two-year vocational IT program

Information systems experience

Tools

M365

Jobbeschreibung

State of Oregon's Disability Determination Service is seeking an IT User Support Analyst to act as the highest-level technical expert for network issues and disability case processing systems. You will detect, analyze, and resolve problems across hardware, software, and network environments while providing training and support to staff.

The role requires independent decision-making, strong knowledge of system integration, and the ability to manage security and production access within a