Senior IT User Support & Network Specialist

Oregon Department of Human Services; Salem (OR); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Amazing benefits package.

Cost of Living Adjustments.

Public Service Loan Forgiveness

Annual salary increases.

ODHS Employee Resource Group

Job summary

The Oregon Department of Human Services is seeking an IT User Support Analyst (Information System Support Specialist 4) to provide frontline technical support for the Disability Determination Service. You will maintain the Disability Case Processing System, train staff, and resolve complex network and software issues in a highly secure federal-state environment.

The role requires strong information systems experience, a focus on security, and expert use of M365 applications, with daily

Qualifications

• Three (3) years of information systems experience in System integration and Development experience.

Responsibilities

• Monitor and diagnose hardware/software performance; diagnose network problems and identify solutions.
• Install, configure, upgrade, and troubleshoot devices within the network environment; manage traffic, security, and access for staff.
• Install new applications; analyze proposed hardware, network, or app enhancements; perform other duties as needed.

Skills

M365 applications

IT Customer relations

System integration

Education

Associate's degree in Computer Science / Information Technology

Job description

The Oregon Department of Human Services is seeking an IT User Support Analyst (Information System Support Specialist 4) to provide frontline technical support for the Disability Determination Service. You will maintain the Disability Case Processing System, train staff, and resolve complex network and software issues in a highly secure federal-state environment.

The role requires strong information systems experience, a focus on security, and expert use of M365 applications, with daily