Senior IT User Support Analyst – Global Firm

Consultative Search Group; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Consultative Search Group is seeking a User Support Analyst for their Houston office. The ideal candidate will have experience in providing software and hardware support, managing video conferencing technology, and participating in technology deployment projects. Successful candidates will demonstrate exceptional customer service and analytical skills.

The role requires a minimum of 5 years' experience in a team-oriented IT environment, with knowledge of MS Office 365, Windows 11, and troubleshooting various hardware models.

Qualifications

• Minimum of 5 years software and hardware experience in IT.
• Advanced troubleshooting knowledge of MS Office 365 and Windows 11.
• Experience with help desk ticketing systems.

Responsibilities

• Provide second-level support on escalated issues.
• Assist the videoconference team with setup.
• Image computers and configure IP telephones.

Skills

Customer service and solution focus

Analytical and technical troubleshooting

Communication skills

Time management and multitasking

Education

Four-year degree or equivalent

Tools

MS Office 365

Windows 11

Active Directory

Zoom

Cisco IP Phones

Job description

Consultative Search Group is seeking a User Support Analyst for their Houston office. The ideal candidate will have experience in providing software and hardware support, managing video conferencing technology, and participating in technology deployment projects. Successful candidates will demonstrate exceptional customer service and analytical skills.

The role requires a minimum of 5 years' experience in a team-oriented IT environment, with knowledge of MS Office 365, Windows 11, and troubleshooting various hardware models.